Server Assistant- Busser | City Cruises Philadelphia

Hornblower Group Inc. • Philadelphia, PA

9d • Onsite

About The Position

The Server Assistant aids servers in the prompt delivery and removal of food and beverage items. This role requires hospitality and cordiality towards guests and coworkers, safe and responsible actions, and knowledge of the vessel and skyline. Hornblower Group is a global leader in experience and transportation with a 100-year history, offering a diverse portfolio of international offerings including water- and land-based experiences and ferry and transportation services. City Experiences, the premier experience division, includes brands like City Cruises, Walks, and Devour. City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States. Hornblower Group's subsidiaries also include Hornblower Marine, Seaward Services, Inc., and Anchor Operating System, LLC. With a global presence across over 10 countries and serving more than 20 million guests annually, Hornblower Group is headquartered in Orlando, Florida, with additional corporate offices in various major cities worldwide.

Requirements

• High school diploma or equivalent required.
• Must meet minimum state age requirements.
• Previous restaurant experience preferred.
• Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays.
• Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
• Ability to stand and walk for extended periods, frequently throughout a shift.
• Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
• Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
• Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
• Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
• Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
• Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
• Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
• Successfully complete vessel-specific safety and emergency training.
• Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Responsibilities

• Provide exceptional hospitality to guests.
• Clean up used and unneeded dishes and glassware from guests’ tables to galley.
• Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
• Maintain the cleanliness and safety of all common areas and service stations.
• Set up and break down dining room and service stations as prescribed.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED