Hour + Gratuities

Disney Worldwide Services•Kapolei, HI

10d•Onsite

About The Position

Responsible for greeting guests and creating an exceptional Disney dining experience. Running food orders and delivering items to guests in a timely manner. Responsible for greeting Guests and anticipating their needs. This position is Full-Time. Full availability is required seven (7) days a week, including mornings, nights, weekends and holidays. Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

Requirements

Excellent Hospitality skills
Ability to multi task and work in a very fast paced environment
Speed, accuracy and efficiency are required and ability to work well under pressure
Demonstrated ability to own and resolve guest situations
Self-directed (can complete tasks with minimal supervision)
Willing to follow instructions & take direction
Flexible/adaptable
Supportive of other cast working on your team
Can complete repetitious tasks while maintaining quality
Strong verbal communication skills
Willing to work outdoors even in inclement weather
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
Previous restaurant experience; understanding of full service environment
Previous fine dining/table service experience preferred
Previous experience in a hospitality or tourism related role on the Hawaiian Islands preferred

Nice To Haves

Knowledge of Hawaiian/Japanese language preferred

Responsibilities

Delivering orders to the Guest’s table or staging area in the dining room/lounge area
Welcoming and interacting with Guests in a positive and friendly manner
Checks receipts and assembles the order for the Guest
Ensures that the food presentation is fresh and up to quality standards
Replenishes food and other serving items on the serving line as necessary
Anticipate Guests needs and assists with directions, event schedules, and other information or assistance as needed
May pre-bus tables or seat guests
May do “Side Work” pertaining to their craft including but not limited to cleaning work areas, stocking area, polishing silverware, fold/roll napkins
Replenishes supply of clean linens, silverware, glassware and dishes in dining room
Bussing tables, disposing of trash, maintaining the cleanliness of all restaurant areas, transporting dirty dishes and silverware to the dish room, assembling Guest food orders and/or delivering them to the dining room
Makes coffee and fills fruit juice dispensers
Cleans floors
Assembles food order to be taken to the dining room