Restaurant 1 - Server AM

Human Resources•Koloa, HI

1d•Onsite

About The Position

This role is for a Server at a luxury oceanfront hotel in Kauai, Hawaii, situated on Poipu Beach. The hotel aims to provide a sophisticated luxury island adventure experience, inspired by the natural beauty of Kauai. The team values being proactive with guests and ensuring memorable experiences. The company, Pacific Hospitality Group, is a family-focused owner/operator committed to long-term growth and value creation, with a vision to enrich lives through memorable experiences, community involvement, and honoring God. Their guiding principles include Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Requirements

Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Knowledge of all hotel departments and functions.
Good mathematical and basic computer skills.
Ability to accurately use various Microsoft Office and PMS software.
Ability to actively listen to others.
Ability to learn quickly and work in fast paced position with constant guest interaction.
Ability to multi-task.
Ability to lift, push and pull a minimum of 20 pounds.
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.
Ability to be a team player.

Nice To Haves

Food Handler’s Card or able to obtain.
Must have knowledge of all hotel departments and events.
Must have good mathematical and computer skills.
High school education and relevant training and experience required.
Additional education preferred.
Knowledge of the local area required.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Maintain warm, hospitable guest relations in all guest contact.
Respond to individual guest needs as they occur.
Greet all guests in a warm and enthusiastic manner.
Answer questions and make suggestions regarding menu item selections, preparations of items, and cocktail and wine recommendations.
Communicate menu selections to the culinary and beverage teams.
Monitor guests to fulfill any additional requests and determine when the meal experience is at an end and the guests are ready for their bill.
Compute bill, collect payment, and make change for guests as needed.
Respond to all guest requests and inform guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.
Ask for and confirm any future dining reservations.
Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
Thoroughly complete projects and assignments professionally with care.
Report all items in need of repair to supervisor and maintain equipment used in work.
Protect guest safety and well-being.
Adjust to high pressure conditions and be open to change.
Assume responsibility for personal growth and development.
Conduct him/herself (acts and dresses) professionally at all times; sets standards for all.
Express ideas and convey information clearly, effectively, and professionally.
Work to resolve disagreements and be respectful of peers and co-workers.
Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.
Other duties as assigned.