Serve Team Lead

Gateway Church•Southlake, TX

3d•Onsite

About The Position

The Serve Team Lead stewards Serve Team processes across Gateway Church. Building and developing Serve Teams stays inside each ministry; this seat provides the systems, resources, and support that make a vibrant Serve Team culture possible everywhere. It owns Serve Team training, the handbook, and the standards for onboarding, thresholds, and offboarding, and it leads the annual This Is Us Serve Team rally.

Requirements

A clear passion for Jesus and a strong biblical foundation
A developer at heart, with a track record of raising up volunteer leaders
High connectedness across an organization, and high personal responsibility for outcomes
Able to build systems others will use, rather than doing the work for them
Strong written communication, particularly for handbooks, training, and resources
Able to influence and support teams that do not report to them
Strong event and program planning skills
Able to evaluate engagement data and act on what it shows
Comfortable holding others accountable with clarity and care
Demonstrated emotional and relational intelligence
Strong time-management skills and the ability to hold several priorities at once
Proficient in Microsoft Office and able to learn and function within new software and systems
Five or more years of ministry or volunteer leadership experience — required
Bachelor’s degree or equivalent experience — required
Must be a member or become a member of Gateway Church upon employment.

Nice To Haves

Experience designing volunteer training, onboarding, or handbook standards across multiple locations — preferred
Prior experience in a multisite church environment — preferred

Responsibilities

Owns Serve Team training, the Serve Team handbook, and the standards that govern how Gateway builds Serve Teams
Provides the systems, resources, and support that make a vibrant Serve Team culture possible at every campus and in every ministry
Partners with each campus on Serve Team org charts and staffing needs
Sets and evaluates Serve Team thresholds, onboarding, and offboarding processes
Leads the annual This Is Us Serve Team rally
Stewards the Gateway Ministry Safe partnership
Gathers insight from the Area Leads, collaborates with them on design, and is then responsible for the resulting designs and documentation
Consults with ministries and campuses as they recruit, place, and develop their own Serve Teams
Designs and maintains Serve Team screening, placement, and recognition processes in partnership with the Ministry Systems Manager
Partners with the Rock Administrator on how Serve Team processes are built and tracked in the system
Evaluates Serve Team health churchwide and reports what the metrics show
Builds and maintains Serve Team resources, guides, and training content
Supports campuses through Serve Team transitions, gaps, and new campus launches
Reviews the metrics for Serve Team engagement and makes recommendations accordingly
Is present and serving at weekend services and churchwide events as the ministry calendar requires
Performs other duties as assigned.
As a member of the Gateway Church team, this position is expected to support, recruit, and develop Serve Team members, and to serve alongside the broader team as ministry and organizational needs arise.