Serliana Outlet Manager - InterContinental Indianapolis
About The Position
The InterContinental Indianapolis brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle. Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand. At IHG we promise to give colleagues… Room to Belong: Enable Room to Grow: Enrich Room to Make a Difference: Empower The InterContinental creates exceptional experiences through our Brand Values by being: Thoughtful Cultured Remarkable We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values: Do the right thing Show we care Aim higher Celebrate difference Work better together Leading, coaching, and developing a team of committed hospitality professionals in delivering exceptional guest experiences by setting high standards and finding new ways to exceed them. Oversight of the day-to-day operation of the Serliana Café, room service, and minibar.
Requirements
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
- 3+ years’ related experience, including management experience
- Must speak local language
- Must obtain certifications or permits as required by local governmental agencies.
Responsibilities
- Assist in overseeing operations of Food & Beverage department, focusing on guest service excellence, product quality, inventory control, outlet reservations, systems management, and financial performance, including budgeting, forecasting, and reporting
- Lead the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
- Collaborate with the F&B Director and Culinary team to develop and implement creative menus and effective food and beverage marketing strategies
- Drive engagement and retention through performance management, professional development, and recognition programs
- Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
Benefits
- Medical/Dental/Vison and additional coverage options
- competitive employee discount rates
- multiple Paid Time Off plans
- 401k
- bonus pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
