Remote SEO Account Manager

Digital Shift•Dallas, TX

3d•Remote

About The Position

Imagine merging your digital marketing acumen with the art of fostering impactful customer relationships to ignite extraordinary business growth. Sounds like your ambition? Let's work together to bring your vision to life. Join Digital Shift as our newest Account Manager and step into a dynamic role where your SEO expertise and commitment to client success will empower businesses to turn online searchers into satisfied customers. As an Account Manager at Digital Shift, you'll oversee a portfolio of assigned clients, liaising with internal teams to ensure top-notch customer experience. You'll be our clients' trusted partner, guiding them through ongoing SEO strategies, initiating monthly Zoom strategy sessions, and ensuring they're always aware of their progress and results. This role will allow you to flex your ability to juggle multiple projects, maintaining a keen eye on details while continuously driving results. You'll be the liaison between our clients and our operations teams, ensuring clients are satisfied and engaged with our services for the long term. If you believe you've got what it takes to build and maintain robust client relationships while keeping up with the fast-paced world of digital marketing, we can't wait to meet you.

Requirements

Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role
Excellent listening, negotiation and presentation abilities
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Demonstrable ability to communicate, present and influence
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Strong verbal and written communication skills
Bachelor's degree in Business Administration, Marketing, Sales or relevant field
Proficiency in meeting deadlines and staying connected using project management and team tools

Nice To Haves

Worked in home services, franchising, or digital marketing agencies

Responsibilities

Conduct monthly strategy sessions
Strategically plan deliverables with clients
Proactively serve client needs and business objectives
Collaborate with Operations to measure progress and get results
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships with clients
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly, communicate the progress of monthly/quarterly initiatives to clients
Develop new business with existing clients and/or identify areas of improvement
Forecast and track key account metrics
Prepare reports on account status
Maintain high customer satisfaction and retention scores