Seniors Care Manager, Ambulatory Outpatient Clinics

Humber River Health•Toronto, ON

1d•CA$122,874 - CA$149,495•Onsite

About The Position

Humber River Health is seeking a Manager, Ambulatory Outpatient Clinics for their Seniors Care Medical Ambulatory Clinics. This role is crucial in overseeing daily operations, ensuring efficient patient flow, managing wait times, and optimizing clinic utilization. The position involves coordinating human, financial, and environmental resources to provide effective, efficient, and safe patient services. The Manager will also be responsible for staff scheduling, fiscal accountability for the operational budget, and leading continuous quality improvement initiatives. Collaboration with internal and external stakeholders, including physicians and community partners, is essential for planning and evaluating patient-centered programs. The role also includes providing leadership to interprofessional teams, supporting recruitment, onboarding, performance management, and fostering a culture of accountability and continuous learning.

Requirements

Regulated Health Care Professional in good standing with respective health professional regulatory body in Ontario
University degree in a health-related field
Minimum of five years relevant clinical experience
Minimum of three years leadership experience
Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
Ability to work with a diverse group of leaders and stakeholders with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives
Experience managing in a multi-union environment
Track record of delivering exceptional clinical practice, efficiency and patient care
Track record for creating a quality and safety culture and means for monitoring and communicating results that is meaningful to team members and inspires continuous improvement
Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills
Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary health care environment

Nice To Haves

Master's level preparation an asset
Master's level preparation in Health or Business Administration preferred
An understanding of equity, diversity, and inclusion principles as they relate to employee relations is an asset.

Responsibilities

Oversees the daily operations of the Seniors Care Medical Ambulatory Clinics, ensuring efficient patient flow, strategically managing wait times, and optimizing clinic utilization.
Provides effective, efficient, and safe patient services through the coordinated management of human, financial, and environmental resources.
Oversees staff scheduling in alignment with Collective Agreements and payroll processes to ensure appropriate coverage, compliance, and operational efficiency.
Holds fiscal accountability for the operational budget, including monitoring expenditures, forecasting needs, and ensuring responsible management of material and human resources to support sustainable clinic operations.
Leads continuous quality improvement initiatives to enhance patient care, safety, and clinic performance.
Tracks key performance indicators and manages internal and external reporting requirements to support data-informed decision-making and organizational accountability.
Collaborates with internal and external stakeholders, including physicians, interprofessional teams, and community partners, to plan, implement, and evaluate patient- and family-centred programs and services across ambulatory care.
Provides leadership to interprofessional teams by supporting recruitment, onboarding, performance management, labour relations, and professional development.
Fosters a culture of accountability, engagement, and continuous learning aligned with organizational values and Collective Agreements.