Senior Workplace Experience Lead

Metropolis•New York, NY

7d•$85,000 - $110,000•Onsite

About The Position

Metropolis is seeking a passionate and proactive Senior Workplace Experience Lead to bring energy, creativity, and structure to our New York City HQ. This role blends the strategic with the hands-on, managing day-to-day office operations while also owning the employee experience in ways that inspire connection, culture, and collaboration. If you're someone who loves making a workplace feel alive, thrives on multi-tasking, and takes ownership of every detail from vendor management to events, this is your chance to shape the return-to-office experience that people talk about.

Requirements

4+ years in workplace experience, facilities, or office operations in a fast-paced environment
A creative thinker with a problem-solving mindset who thrives on autonomy
Strong organizational and multi-tasking skills; ability to juggle priorities with calm and clarity
An enthusiastic, magnetic presence who brings others along with their energy
Proactive and self-driven—you don’t wait to be told what to fix or improve
Experience managing vendors, budgets, and simultaneous projects
Familiarity with Google Workspace and project management tools
Experience executing culture initiatives within a startup or high-growth company
Demonstrated success with return-to-office engagement or office-first transitions
Proven ability to report on workplace engagement and usage trends

Responsibilities

Oversee daily operations and the onsite experience, including managing inventory systems for catering, shipping, and office supplies to ensure a highly functional and productive workspace
Manage annual operating and capital budgets, meticulously tracking financial variances and optimizing expenses to drive cost efficiency
Lead relationships with service providers, building management, and cross-functional HQ locations to ensure seamless performance and continuous operational improvement
Manage end-to-end office real estate projects, including lease transitions, the decommissioning of existing locations, and coordinating build-outs with vendors to ensure "Day 1" operational readiness for new spaces
Establish department policies, procedures, and site standards by conducting regular condition audits, resolving identified deficiencies, and ensuring full compliance with local regulations and company best practices
Oversee daily onsite operations and workplace service delivery, prioritizing and resolving issues via the local ticketing platform to maintain a seamless employee experience
Execute end-to-end food and beverage programs, which includes weekly planning and ad hoc catering, maintaining a robust inventory of snacks and kitchen essentials, and implementing eco-friendly waste-reduction practices
Strategically manage the food and beverage budget, balancing high-quality employee perks with cost-effective purchasing and sustainable sourcing strategies
Design and execute high-impact office experiences and major events, including leadership offsites, holiday parties, team celebrations, and new hire onboarding to energize the team and ensure a remarkable employee experience
Drive continuous improvement for workplace initiatives by gathering and analyzing participant feedback to assess the impact of events and optimize future programming