Senior Workforce Development Program Manager

Parkland Health

About The Position

Under the direction of the Workforce Development Director, this role supports the Workforce Development (WD) leader in overseeing and guiding the Workforce Development Student placement function. It also serves as a senior-level advisor to the organization for developing and conducting WD programs and activities, including academic student placement, outreach job programs (grant-funded included), student internships, P-TECH programs, and other WD initiatives. The position involves researching best practices and coaching Program Managers to implement new workforce training initiatives, such as career mobility pipelines. This individual will lead large project initiatives to ensure cross-functional alignment, collaboration, and process efficiency to achieve success criteria.

Requirements

Bachelor's degree in Human Resources, Adult Education, Training & Development, Business Administration, or a related field.
5 years of experience in program management and coaching, including design, development, delivery, and evaluation of programs in a health care or related setting.
2 years of general project management experience over people and/or programs.
Strong planning and organizational skills.
Ability to coach and influence others.
Proven ability to lead training and program projects.
Proven presentation and facilitation skills.
Excellent written communication skills.
Demonstrates initiative and the ability to multitask and prioritize work assignments.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Microsoft Suite, instructional design, and project planning, program management, and financial controls.
Ability to work as a team member and develop strong relationships with internal and external stakeholders, leaders at all levels, and community partners.
Experience presenting program plans and results to leaders at the Director level and above.

Nice To Haves

Master's degree in Human Resources, Adult Education, Training & Development, Business Administration, or a related field.
Experience planning, managing, and implementing community-based programs.
Strategic planning design experience.
Grant management experience.

Responsibilities

Partners with internal and external groups to identify opportunities for developing workforce pipelines and growing internal talent.
Provides oversight of the Student Placement Program to produce desired placement outcomes.
Develops and executes strategy in conjunction with WD program managers to ensure high-quality observation experiences for high school and post-high school graduates.
Supports onboarding and provides oversight to both non-student POI and student POI onboarding to produce desired placement outcomes.
Provides oversight and guidance to the WD team. Evaluates the effectiveness of OTM programs, with a special focus on communications activities, including benchmarking, monitoring and reporting results, and implementing improvement measures as needed.
Evaluates workforce programs to monitor and analyze effectiveness, completion rates, and areas of improvement; determines and tracks success measures for programs, providing monthly status updates.
Provides guidance and strategic planning for WD's long and short-term programmatic needs to ensure alignment of OTM initiatives and the strategic plan across the Parkland system.
Assists leadership in developing relationships with the community for the implementation of new program initiatives and helps maintain current relationships by supporting communications, attending meetings, and/or participating in offsite activities.
Evaluates processes and policies and leads the plan to improve them for effectiveness, efficiency, clarity of message, and operational impact.
Serves as an expert-level resource for WD program managers for written documents, including presentations and communications. Leads the development and dissemination of all WD communications.
Identifies ways to improve work processes and customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.