Senior Workforce Analyst

BlueCross BlueShield of South Carolina•Columbia, SC

2d•Hybrid

About The Position

Designs technical onboarding training, staff development courses, refresher trainings, just-in-time trainings, operational updates, and coaching for a diverse audience of employees. Designs and renovates various training programs. May act in a lead role for departmental efforts and as a mentor for new training specialists. Location: This is a full-time position (40 hours per week) , Monday through Friday, in a professional office environment with a hybrid work schedule . The role requires working an 8-hour shift during standard business hours of 8:00 a.m. to 5:00 p.m. Occasional overtime may be required based on business needs. The employee may also be required to travel between buildings as part of their duties. This position is located onsite at 4101 Percival Road, Columbia, SC 29229 .

Requirements

Bachelor's in a job related field
4 years job related work experience or Associate's and 2 years job related work experience
2 years-instructional design, electronic media design, or related work experience.
Knowledge of eLearning application tools such as Lectora, Articulate, Adobe eLearning Suite, Adobe Creative Cloud, HTML, SQL, JavaScript, Visual Basic, Question mark, Captivate, Photoshop, InDesign, Illustrator or related tools.
Video and audio editing experience a plus.
Knowledge of processors, electronic equipment, computer hardware and software, including applications and programming.
Knowledge of national standard for web development and online learning (SCORM/AICC) or other evolving e-learning standards.
Knowledge of 508 compliance a plus.
Excellent verbal and written communication, presentation and interpersonal skills.
Strong organizational, time management, prioritization, conceptual and planning skills.
Ability to work on several projects simultaneously both independently and with groups.
Intermediate knowledge of needs assessment techniques.
General knowledge of methods for reporting statistics.
Ability to work continually and effectively under stringent pressure including constant and numerous deadlines and company and contract ambiguities.
Knowledge of media production, communication and dissemination techniques and methods including alternative ways to inform and entertain via written, oral and visual media.

Nice To Haves

2-5 years in Workforce Management experience.
Forecasting and capacity modeling across multiple channels and LOB’s.
Advanced Excel skills.
Data interpretation and storytelling.
Root cause analysis for service level issues.
Advanced use of WFM platforms (Genesys Cloud, NICE, Verint, IEX)

Responsibilities

Use advanced technologies to design/develop/deploy e-learning solutions via web applications.
Produce high-quality online learning modules that interface with a learning management system.
Create content and applies design/graphic principles to educational materials for traditional learning and/or blended solutions.
Design and updates e-learning using unique combinations of cutting-edge interactive media, state-of-the-art techniques, electronic tools and systems.
Evaluate and revise materials based on the effectiveness of training programs and curriculum.
Test, problem-solves, updates and maintains e-learning, traditional and/or blended learning solutions.
Work closely with support staff and customer to ensure working functionality between e-learning materials, learning management systems, and intranet or internet sites.
Work with Technical Support Staff to troubleshoot computer and software issues.
Assist with the design of needs assessments, the development of processes, and the evaluation of program effectiveness.
Create data management tools to assist in the continuous improvement of training products and services.
Perform duties that may include customer conference calls, planning meetings, action items, professional development seminars, tasks related to certification, training others and/or special projects.
Assume project management responsibilities for both internal and external clients/customers, related to e-learning training program design, development, and deliverables.