Senior Workers Compensation Claims Assistant

Alliant Insurance Services•Walnut Creek, CA

About The Position

Responsible for providing advanced administrative, operational, and reporting support for workers' compensation claims and risk management programs. Coordinates claims-related activities, maintains program documentation and tracking systems, supports vendor and client initiatives, prepares recurring reports, and assists with risk management and claims administration projects. Serves as a key resource for internal teams, vendors, and clients while supporting data-driven decision-making through routine reporting and analysis.

Requirements

Associate's Degree or equivalent combination of education and experience
Bachelor's Degree
Three (3) or more years of workers’ compensation, claims administration, insurance operations, risk management, or related experience
Experience coordinating multiple projects, reports, and operational processes
Property & Casualty (P&C) License
Good verbal and written communication skills
Strong organization and project coordination skills
Advanced proficiency in Microsoft Office Suite
Excellent attention to detail and data accuracy
Knowledge of Power BI, including the ability to maintain reports, validate data, refresh datasets, and generate standard dashboards and trend reports
Knowledge of workers' compensation claims processes and terminology.
Ability to analyze data, identify trends, and prepare routine reports

Responsibilities

Assist with prioritizing and managing multiple projects, reporting deliverables, and ongoing program responsibilities while meeting established deadlines and service expectations.
Assist in developing and maintaining client-facing reports, presentations, and supporting materials, and respond to requests for claims, risk management, and program information.
Assist with departmental financial administration, including invoice processing, budget tracking, procurement activities, and expenditure monitoring.
Coordinate communications and activities with vendors, consultants, medical providers, and service partners while maintaining related records and documentation.
Coordinate annual and periodic projects, including audits, experience modification reviews, renewals, reporting packages, and process improvement initiatives.
Assist with preparing, analyzing, and distributing recurring reports, dashboards, and presentations using reporting tools, databases, spreadsheets, and Power BI.
Assist with compiling, validating, and maintaining claims, operational, and risk management data to ensure accuracy and support business decision-making.
Support client and internal risk management initiatives through program coordination, stakeholder communication, meeting management, and follow-up activities.
Assist with administering medical provider, loss control, and risk management programs, including onboarding, clinic assignments, claims kit distribution, and corrective action tracking.
Coordinate workers’ compensation claims administration activities, including claim reporting, documentation management, incident tracking, and record maintenance.