Sr Workers Comp Adjuster

The Hanover Insurance Group•Worcester, MA

1d•$70,000 - $95,000•Hybrid

About The Position

The Hanover’s Workers Compensation Lost Time Claims department is seeking a Senior Workers Compensation Claims Adjuster for its Central region team, which handles claims in Iowa, Illinois, Indiana, Michigan, Nebraska, and South Dakota. This hybrid, full-time, exempt position reports to an office in Worcester, Massachusetts; Itasca, Illinois; or Farmington Hills, Michigan. The adjuster manages moderate to complex, high-value casualty claims with minimal supervision. The role calls for advanced investigative, negotiation, and litigation-management skills to resolve disputes and escalated situations. The adjuster works with internal and external experts—including legal counsel and technical specialists—to evaluate and resolve claims, represent the company in claims-related forums, and ensure compliance with regulatory and company standards. The position also involves sound judgment in sensitive, high-impact claim scenarios and mentoring junior claim handlers. The Hanover describes career development through on-the-job experiences, personalized coaching, and learning and development programs. The role may involve other essential and job-related functions beyond the examples in the posting.

Requirements

Typically 5–10 years of claims-handling experience.
Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits.
Skill in negotiating complex claims and developing strategies to influence outcomes.
Sound judgment and decision-making on high-exposure cases, including litigation and compliance matters.
Clear, effective verbal and written communication across varied situations; ability to select appropriate communication channels and demonstrate empathy.
Strong organization, time management, and desk management skills; ability to manage complex workflows and participate in project work.
In-depth understanding of the regulatory environment and jurisdictional requirements, including the ability to handle complex compliance issues and mentor others.
Ability to provide empathetic customer service and professionally manage escalated claims and sensitive customer concerns.
Ability to use a personal computer and standard office equipment.
Ability to sit and/or stand for extended periods.
Ability to work in a fast-paced, changing, or stressful environment and in a noisy/loud work environment.
May be required to have and maintain sufficient home-based internet connection.

Nice To Haves

Bachelor’s degree preferred; equivalent education and experience may be considered.

Responsibilities

Independently manage moderate to complex, high-value casualty claims, ensuring thorough analysis and resolution.
Lead investigations, assess coverage, issue appropriate documentation such as reservation-of-rights and coverage letters, and escalate issues as needed.
Identify opportunities to transfer risk and pursue subrogation.
Proactively resolve disputes, de-escalate sensitive situations, and pursue optimal claim outcomes through strategic negotiation and litigation management.
Ensure claims activities comply with regulatory and company standards; maintain detailed records and prepare comprehensive reports.
Execute jurisdictional compliance requirements and help others understand regulatory obligations.
Set reserves, authorize payments, and make financial decisions within authority; contribute to reserving accuracy and efficiency.
Coordinate with legal, underwriting, vendors, agents, and other stakeholders; lead cross-functional meetings and communicate complex information clearly.
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims-handling efficiency.
Ensure proper data ingestion, labeling, and protection of personally identifiable information.
Mentor junior claim handlers on complex claims, compliance, and litigation processes; support training and development of best practices and educational materials.
Work on-site as needed and travel as necessary.