Senior Workday Solution Manager
About The Position
Act as a Workday generalist and assist with tier I to III level tickets supporting Workday users and the team. This role involves demonstrating Workday system knowledge for troubleshooting, configuration, enhancement, maintenance, and testing. A strong focus on customer satisfaction and building positive relationships with stakeholders and subject matter experts is crucial. The position requires a willingness to learn new areas of Workday for cross-functional support and participation in the research, design, development, testing, delivery, and training of new and modified business processes, reports, and tools. The role also includes reviewing and completing Workday helpdesk tickets, tracking requirements, timelines, and communications, and serving as a Sr. Analyst for Workday modules. Specialized experience in Security, People Experience, Workday Everywhere, Business Processes, and Report Writer is desired, with experience in other functional areas being a plus. The role assists with the continuous maintenance of the Workday platform, communicates with stakeholders and team members, and serves as a project assistant for Workday configuration and enhancements. The individual will offer insights on solutions that meet customer needs while considering audience, performance, and usability, and stay updated with Workday releases and roadmaps to leverage new features. Other responsibilities may be assigned.
Requirements
- Excellent English verbal, listening and written communication skills.
- Minimum 5-7 years of experience working with HRIS systems.
- Minimum 5 years of experience supporting Workday.
- Elevated level of HRIS competency.
- Highly effective in time and project management.
- Advanced understanding of Workday Business processes.
- Advanced knowledge and experience supporting Workday Core HCM (Human Capital Management) functions.
- Uses resources effectively and efficiently; can orchestrate multiple activities at once to accomplish a goal.
- Ability to work effectively within a team.
- Advanced problem-solving ability and strong analytical skills.
- Strong critical thinking.
Nice To Haves
- Specialized experience/knowledge in the following areas is desired: Security, People Experience, Workday Everywhere, Business Processes and Report Writer.
- Experience/knowledge in other Workday functional areas is a plus.
Responsibilities
- Demonstrate Workday system knowledge used in troubleshooting, assisting with configuration, enhancement, maintenance, and testing of the system.
- Build positive relationships with stakeholders and subject matter experts to increase confidence and communication with the Workday Support Team.
- Learn new areas of Workday to broaden knowledge and provide cross functional support within the Workday Support Team.
- Assist with/or participate in the research, design, development, testing, delivery and training of new and modified business processes, reports, and tools.
- Review and complete Workday helpdesk tickets as assigned.
- Work with Workday Support Team to help keep track of requirements, timelines, and communications with project stakeholders.
- Serve as Sr. Analyst to provide support on Tier I to Tier III tickets for Workday modules.
- Assist with maintenance of the Workday platform continuously within experience level.
- Communicate with Stakeholders and Team Members by participating in meetings both recurring and ad hoc on related Workday items.
- Serve as project assistant on Workday configuration and enhancements to help meet project timelines from beginning to end.
- Offer insight on solutions that both meets customer needs and considers audience, performance, and usability.
- Stay updated with Workday releases and roadmap, identifying opportunities to leverage new features and functionality to improve functional processes.
- Complete other responsibilities as assigned.
Benefits
- medical
- dental
- vision
- 401(k) with company matching
- Employee Stock Ownership Program (ESOP)
- individual stock ownership
- paid vacation
- paid sick leave
- paid holidays
- bereavement leave
- employee assistance program
- pre-tax flexible spending accounts
- basic term life insurance and AD&D
- business travel accident insurance
- short and long term disability
- financial wellness coaching
- educational assistance
- Care.com membership
- ClassPass fitness membership
- DashPass delivery membership
- additional term life insurance
- long term care insurance
- critical illness and accidental injury insurance
- pet insurance
- legal plan
- identity theft protection
- other voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
