Senior WMS Superuser

Ryder Supply Chain Solutions • Warren, OH

1d • Onsite

About The Position

We are immediately hiring a Senior WMS Superuser in Warren, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.
Pay Type: Exempt / Salary paid Twice Per Month
Annual Salary Pay: $90K
Schedule: Monday - Friday days; Must be flexible to work other shifts as needed.
When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Requirements

• H.S. diploma/GED required
• Three (3) years or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
• Two (2) years or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment required
• One (1) year or more Hardware and/ or network knowledge and/or support required
• Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. intermediate required

Nice To Haves

• Associate's degree preferred Information Technology or Supply Chain
• Bachelor's degree preferred Information Technology or Supply Chain
• Two (2) years or more System integration design and/or troubleshooting preferred
• Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. intermediate preferred
• SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred
• Report development and ZPL label generation. beginner preferred

Responsibilities

• Support Business System Analysis resources with testing of solution changes across multiple accounts. Provide support for overflow of testing requests.
• Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented. Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI). Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline.
• Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely.
• Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners.
• Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI): Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.
• Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED