Senior Wireless TAC Engineer

Hewlett Packard Enterprise•Cupertino, CA

5d•$120,000 - $243,000•Onsite

About The Position

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE is changing what’s possible in networking. We’re going beyond building the networks customers expect — we’re building the networks customers deserve. And the world is taking note. But to continue to excel, we have work to do. Change in our industry is accelerating. To power connections and empower change, we need radical thinkers, eternal optimists, and energized personalities. We need people like you. At HPE, we strive to deliver network experiences that transform how people connect, work and live. We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust and Delivering Excellence. Do you want to solve complex problems and build systems that will change the Internet? Do you want to be part of a company that is on the cutting edge of technology? Do you want to work with a world-class team of engineers? Given how essential networking is in the modern world, managing the devices that comprise a network is a critical operation. Smart machines are well-suited to set them up, to optimize their operation, and to ensure stability & security. HPE's Mist Cloud manages such large distributed systems, including wired and wireless networking devices, and is recognized as the industry leader in this space. The world's largest corporations and most important institutions choose our systems for their reliability and ease of use. We are looking for a someone who goes distances to make sure customers are wildly successful. A person who communicates with customers, understands their questions as well as solves complex technical issues. You will become the subject matter expert in Enterprise Wireless and Wired Networks.

Requirements

In-depth Knowledge in Layer 2 and Layer 3 Networking
In-depth Knowledge in 802.11 Wi-Fi standards
Experience level: 7+ years
BA/BS/MS in EECS or related subject area

Nice To Haves

HPE Router & Switch Certifications is a plus

Responsibilities

Triage and Resolve Customer Support Escalations from multiple inbound channels
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
Build and maintain layer 2/3 network testbeds.
Understand features and reproduce customer issues.
File tickets on bugs found.
Analyze logs and pinpoint root causes.
Work with developers and drive solutions.
Participate in relevant meetings and discussions and provide status reports.
Ask good questions.