Senior Watch Team Lead (INTERNAL APPLICANTS ONLY)

Lethbridge Police Service•Lethbridge, AB

7d•Onsite

About The Position

The City of Lethbridge acknowledges that we are gathered on the lands of the Blackfoot people of the Canadian Plains and pays respect to the Blackfoot people past, present and future while recognizing and respecting their cultural heritage, beliefs, and relationship to land. The City of Lethbridge offers respect to the Metis and all who have lived on this land and made Lethbridge their home. Lethbridge is southwestern Alberta’s largest community, close to the Rocky Mountains and strategically located two hours south of Calgary. We are home to just over 111,000 residents and two major post-secondary institutions -- the University of Lethbridge and Lethbridge Polytechnic. The City of Lethbridge recognizes the diversity of our community and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people. The Lethbridge Police Service is currently accepting applications for a full-time permanent Watch -Senior Team Lead. Reporting to The Watch Manager, The Watch Senior Team Lead is a unique opportunity for an individual with a passion and commitment for serving other people and playing a role in ensuring our community is a welcoming and safe place for everyone. The Watch Senior Team Lead acts as additional eyes and ears of social and community service agencies and to our emergency service providers to connect people with public and private social support agencies and organizations. Provide highly visible deterrence to negative behaviours, and increase the overall perception of downtown safety for all people. The Watch Senior Team Lead provides on‑street leadership and coordination to a team of volunteers and Watch Team Leads, ensuring a consistent, highly visible presence in the downtown area. This role is responsible for planning and assigning daily patrols, managing shift schedules and resources, and providing clear direction, supervision, and support to team members in the field. The Senior Team Lead works collaboratively with community partners, social agencies, and internal stakeholders to support public safety and outreach initiatives, while delivering compassionate assistance to individuals accessing social supports. They are also responsible for coordinating responses to calls for service, ensuring accurate and timely reporting, maintaining operational standards, and fostering strong, respectful relationships within the community.

Requirements

Be 18 years of age or older
Have a valid AB Class 5 Driver’s License (Non-GDL License Required)
Have demonstrated strong leadership and decision-making skills
Be able to follow written and verbal instructions
Superior customer service skills and de-escalation techniques.
Be empathetic, friendly, enthusiastic and outgoing with a positive attitude
Be a good team player who contributes positively to their team
Be physically fit and able to walk many kilometers a day
Have strong communication skills both oral and written, as well as great interpersonal skills
Have an awareness and understanding of Indigenous culture and history
Have an awareness of diverse demographics and cultures within the City of Lethbridge
Comfortable giving directions and supervising team leads and volunteers.
Ability to take charge and give instructions when responding to Watch calls for service (overdoses, street behaviour calls or police assist calls).
Ability to follow directions given by Watch Manager
Current work experience as a full-time Watch Team Lead is required for this internal opportunity

Nice To Haves

Familiarity in dealing with matters related to mental health and addictions
Previous experience supervising, coaching, or mentoring others
Valid CPR and First Aid Certification

Responsibilities

Provide on street coordination of Team Leads and Volunteers
Prepare the daily duty roster and assigned patrol area and assign daily break times
Assign the use of The Watch Truck for the day.
Ensure all required reports from the shift are complete and submitted on time
Assist with processing and recording daily, weekly and monthly reports
Provide assistance to any person wishing to access any social supports they require. Coordinate Safe Walk requests
Utilize radio communications and The Watch Walk phone to record activities and events with the Public Safety Communications Centre, and to summon appropriate emergency service when required.
Engage with all people in the community and work to build lasting relationships, building relationships with internal and external stakeholders.
Support other social agencies and public outreach organizations in their work when required
Ensure all Team Leads and Volunteers are wearing their issued uniform according to policy.
Ensure PPE is available to all Team Leads and Volunteers.
Ensure that The Watch Centre and Truck are sanitized every two to three days.
Ensure Nasal Narcan is refilled in The Watch Centre.
Assist with delivery of Volunteer and Team Lead Training
Manage performance feedback requirements with the other Watch members
Act in the capacity of The Watch Manager in the absence of The Manager
Other duties required and assigned by The Watch Manager