Senior Voice Engineer

CACI•Oklahoma City, OK

1d•Onsite

About The Position

The Senior Voice Engineer role is responsible for the day-to-day operations and maintenance of our Cisco Voice environment. This includes monitoring the environment, servers, and call centers for health and operational issues, and correcting any potential issues. The role involves working with other Voice Engineers on tickets across the CACI environment, participating in project work, assisting in setting and maintaining Voice and Video standards, and ensuring systems are operational for evening activities.

Requirements

5-7 years working in a SIP environment
Required experience with Cisco hardware and software
Required experience with Microsoft Teams, Zoom, and WebEx
Strong ability to work independently and quickly resolve issues in a highly visible position.
Strong understanding of when to include other team members to assist in problem resolution.

Responsibilities

Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment.
Manage configuration, deployment and maintenance of multi-site Cisco VoIP Network and multi-site Cisco UC Environment Design, including managing and supporting the CUBE environment.
Acquire, maintain, and report on data related to VoIP network performance management, capacity planning and utilization trend analysis.
Review network design and configuration and make recommendations to improve functionality and quality.
Management, administration, and support of multiple Call Center environments our team supports, including using Variphy.
Lead vendors and technicians handling voice and data networks.
Provide advice about level 4 engineering to Field Service teams and engineers.
Provide management, administration, and support of core Voice & Video environment. Maintain same for Lab environment.
Design, Maintenance, and certification of Teams, Zoom, and Webex calling and conferencing, as well as Cisco Jabber, IP phones, and various Video Devices (VTC).
Extensive UCCX Scripting, administration, and design.