Senior Voice Engineer

Radiant Digital•Arlington, VA

3d•Hybrid

About The Position

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide. Job Title: Senior Voice Engineer Agency: Arlington county Government Location: Arlington, VA (Hybrid _3 onsite/2 remote.)

Requirements

10+ years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
Direct experience with Cisco Call Manager and Teams Phone

Nice To Haves

Direct experience with Five9 or similar CCaaS product
Experience working in federal, state or local government.

Responsibilities

Configuring, testing, deploying, maintaining and troubleshooting cloud and on-premise telecom solutions and services
Monitoring system performance and call quality, and leading efforts resolve performance issues
Integrating third party applications with Teams Phone, Five9 and other County voice services
Assessing impacts and risks of both scheduled and unplanned service updates and alerts
Serving as technical subject matter expert for large technical initiatives
Providing Tier 3 response and support for complex service impacting incidents and problems
Working closely with internal staff (ex. security, network, AD) and managed services provider for solution implementation and issue resolution
Recommending, evaluating, developing and recommending new products to enhance service offerings
Leading implementation of changes to existing solutions
Reviewing and approving technical changes submitting through formal change management process
Contributing to the development of the long-term strategy