Voice Engineer

Advania UK•City of Syracuse, NY

22h•Remote

About The Position

We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. The Voice Engineer is responsible for configuring, monitoring, and maintaining voice services and associated infrastructure throughout their lifecycle.

Requirements

Experience with voice technology and extensive knowledge of SIP
Experience configuring and managing Session Border Controllers (SBCs)
Configuration and management of PSTN integration with cloud UC platforms such as Microsoft Teams, Zoom, and Cisco Webex
Excellent time management skills with the ability to prioritize and coordinate multiple project tasks
Knowledge of broader telephony products such as Contact Centers, PBXs, and Trader Platforms
Ability to explain technical details to non-technical audiences
In-depth troubleshooting of voice issues using tools such as VOIP Monitor and Wireshark

Nice To Haves

Scripting and automation skills; ability to identify areas for automation and develop solutions
Knowledge of voice regulatory requirements
Bulk provisioning of end-user devices such as Polycom and Yealink
Professional vendor-level certifications
Netaxis SR

Responsibilities

Secure configuration and management of Sipcom voice solutions and platforms
Undertake project tasks as assigned by the manager and architects
Carry out and report on project deliverables for Project Managers
Provide escalated voice application and infrastructure support for Business As Usual (BAU) support teams
Monitor and respond to key infrastructure alarms and metrics
Identify risks in infrastructure or applications and report to security and/or technology peers
Implement changes in accordance with processes and customer and Sipcom requirements
Collaborate with engineers and architects to evaluate and create solutions for customer needs
Implement and test backup, disaster recovery (DR), and business continuity planning (BCP)
Ensure that configuration is documented and knowledge is transferred to broader technology, delivery, and support teams
Take ownership of tickets
Maintain excellent communication with all employees, clients, and customers
Proactively seek opportunities for improvement through automation, service enhancements, or new solutions