Senior VIP Desktop Support Technician

KBR, Inc.•Washington, DC

6d•Onsite

About The Position

KBR is seeking a Senior VIP Desktop Support Technician to provide dedicated onsite support for senior executives, business leaders, and their administrative staff within a fast-paced corporate environment. This role serves as the primary technical resource for executive support, delivering responsive, high-touch service while ensuring technology issues are resolved quickly, professionally, and with minimal disruption to business operations. The successful candidate will possess advanced desktop support expertise, exceptional customer service skills, strong executive presence, and the ability to work independently while supporting highly visible stakeholders. In addition to executive support responsibilities, this position will provide senior-level desktop and deskside support for the broader office population as business needs permit. This role requires strong troubleshooting skills across Microsoft Windows, Microsoft 365, collaboration technologies, conference room systems, mobile devices, endpoint hardware, and remote support tools. The successful candidate will provide both onsite support and remote assistance for executives and employees working from home, traveling, or operating from other company locations while maintaining the professionalism, discretion, and responsiveness expected in an executive support environment. In September 2025, KBR announced that we are spinning our Mission Technology Solutions business into a separate public company. This role will ultimately be part of the new company. The Mission Technology Solutions business partners with governments and defense, intelligence, space, aviation, and critical infrastructure customers to deliver high-end engineering, science, technology, and mission support solutions. This is a full-time onsite position based in KBR's Arlington, VA office. Daily onsite presence is required.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of education and experience.
5+ years of desktop, deskside, or end-user support experience within an enterprise environment.
Experience supporting senior executives, leadership teams, or VIP users in a corporate or government environment.
Experience troubleshooting Windows operating systems, Microsoft 365 applications, endpoint hardware, and collaboration technologies.
Experience providing onsite, customer-facing technical support.
Advanced troubleshooting and problem-solving skills across desktop, mobile, and collaboration technologies.
Strong knowledge of Microsoft Windows 10/11 and Microsoft 365 applications.
Experience troubleshooting and supporting Apple MacBook devices and macOS operating systems.
Experience supporting Microsoft Teams and enterprise videoconferencing solutions.
Exceptional verbal and written communication skills.
Demonstrated ability to interact confidently and professionally with senior leadership.
Strong customer service orientation and commitment to providing a high-quality user experience.
Ability to prioritize competing requests and manage urgent situations effectively.
Ability to work independently with minimal supervision.
Strong organizational skills and attention to detail.
Ability to maintain professionalism, discretion, and confidentiality when supporting executive personnel.
Must be legally authorized to work in the United States without current or future employer sponsorship unless otherwise specified.
Ability to obtain and maintain any required customer, government, or contract-specific clearances.
Ability to provide remote support for executives and employees who are traveling, working remotely, or operating from other company locations.
Occasional after-hours, executive event, or priority support may be required.
This position requires a high degree of professionalism, discretion, confidentiality, and executive presence.

Nice To Haves

Experience supporting C-suite executives, corporate officers, program leadership, or government senior leadership.
Experience supporting Microsoft Intune-managed devices and modern endpoint management platforms.
Knowledge of Active Directory, Entra ID, Microsoft Endpoint Manager, and identity management technologies.
Experience supporting conference room, audiovisual, and Microsoft Teams Rooms technologies.
Experience supporting iPhone, iPad, and enterprise mobile device platforms.
One or more of the following certifications: ITIL Foundation certification, CompTIA A+, Network+, or similar certifications, Microsoft Certified Endpoint Administrator Associate or comparable Microsoft certification.

Responsibilities

Serve as the primary onsite technical support resource for executives, senior leaders, and designated VIP personnel.
Provide responsive, high-touch technical support with a focus on professionalism, discretion, and exceptional customer service.
Develop trusted working relationships with executives, executive assistants, and administrative staff.
Respond to executive support requests received directly from executives, executive assistants, administrative personnel, or IT leadership.
Proactively identify and resolve technology issues before they impact executive productivity.
Maintain awareness of executive schedules, meetings, and critical events to proactively support technology needs and minimize business disruption.
Provide onsite support for executive meetings, leadership events, town halls, board meetings, and other high-visibility activities as required.
Support executive office technology, conference room systems, collaboration tools, displays, docking stations, printers, and peripheral devices.
Assist executives with mobile device setup, configuration, troubleshooting, and synchronization.
Coordinate support activities with infrastructure, networking, cybersecurity, telecommunications, and other IT teams to ensure rapid issue resolution.
Exercise sound judgment when handling sensitive business information and maintain strict confidentiality regarding executive activities and communications.
Provide advanced deskside and desktop support for Windows-based laptops, desktops, workstations, printers, mobile devices, and peripherals.
Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
Support Microsoft Windows, Microsoft 365, Microsoft Teams, Outlook, OneDrive, and related collaboration technologies.
Resolve authentication issues involving multifactor authentication (MFA), smart cards, certificates, and single sign-on technologies.
Perform computer imaging, deployment, replacement, upgrades, and refresh activities.
Facilitate user data migrations and device transitions.
Support conference room technology, audio/visual equipment, and videoconferencing platforms.
Diagnose and resolve local networking, wireless connectivity, remote access, and printing issues.
Coordinate vendor support and hardware warranty repairs when required.
Maintain accurate asset inventory records and equipment lifecycle documentation.
Document incidents, service requests, and support activities in accordance with established IT service management processes.
Identify recurring issues and opportunities to improve executive technology services.
Develop and maintain documentation, knowledge articles, and support procedures.
Participate in on-call, after-hours, and priority support activities as required.
Assist with office moves, executive relocations, site deployments, and special projects.
Support broader office desktop support operations during periods of reduced executive support activity.