Senior Vice President, Product Designer

BNY • New York, NY

19h • Hybrid

About The Position

This role is for a Senior Vice President, Product Designer, Enterprise Custody Services, located in New York, NY. The team is focused on redesigning the complex custody operations environment in global finance, which involves hundreds of applications and thousands of people, aiming for structural rather than incremental changes. The team is building experience design from the ground up for one of BNY's largest platforms, giving the person in this role significant influence over design operations. They integrate AI tools into their daily practice for research synthesis, prototyping, workflow analysis, and design system infrastructure. The team emphasizes evidence-based design decisions over inherited opinions. This is a hybrid role, functioning as a senior individual contributor with direct influence on a small design team, mentoring and guiding three designers, setting quality and strategic direction, and collaborating with product owners and engineering leadership. The role is approximately 80% strategic and research-focused, and 20% hands-on design. Prior financial services domain expertise is less critical than the ability to learn quickly, ask pertinent questions, and apply rigorous design thinking to complex problems.

Requirements

• 10–12 years of experience in product or experience design, with significant depth in service design: mapping end-to-end workflows, creating service blueprints, designing across channels and touchpoints
• Demonstrated experience leveraging user research methods (contextual inquiry, usability testing, research synthesis) to ground design decisions in evidence
• Experience shaping persona frameworks or user segmentation models for complex, multi-role operational environments
• Systems-level thinking: you see the whole experience (the workflow, the workaround, the handoff, the failure mode), not just the interface
• Proven ability to influence product and engineering decisions through design evidence, not just design output
• Experience working in enterprise, regulated, or high-stakes operational environments
• Strong design craft alongside strategic thinking

Nice To Haves

• You've incorporated AI-assisted tools into how you design, research, and prototype, not as a curiosity, but as a working method
• Experience designing for AI-augmented workflows: confidence indicators, human-in-the-loop decision patterns, explainable AI outputs
• Experience with design system governance across a fragmented platform
• You've done service design in environments where nobody called it that
• You understand that the biggest design opportunities in enterprise aren't on the screen

Responsibilities

• Contribute to a persona framework for a 100+ application platform.
• Map and redesign end-to-end operational workflows.
• Bring user research best practices to the platform design team.
• Drive platform experience coherence.
• Design for human-AI collaboration.
• Mentor the design team and raise the bar.
• Support design strategy communication to leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 1-10 employees