Senior Vice President of Operations
About The Position
The Senior Vice President of Operations is responsible for leading, developing, and overseeing the Regional Property Supervisor (RPS) team. This role provides strategic and hands-on leadership across the property portfolio by ensuring the team is aligned with company standards, financial goals, and long-term objectives. The VP of Operations partners closely with company principals and cross-functional departments to improve day-to-day operations, drive consistency, and support scalable growth. While this role does not directly manage properties or function as a Regional Property Supervisor, it maintains strong field visibility through site visits, audits, and direct engagement to reinforce accountability and ongoing improvement.
Requirements
- Extensive years of experience in property management or operations leadership, including experience managing multiple levels of supervisors or managers
- Demonstrated success leading teams in a corporate, multi-regional setting
- Strong strategic thinking and problem-solving skills; able to translate corporate objectives into actionable team goals
- Exceptional communication, coaching, and leadership skills
- Experience in creating and managing budgets and variance reports
- Bachelor’s degree is strongly preferred
Nice To Haves
- Familiarity with property management systems and operational reporting tools preferred
- Sales license or broker’s license Qualifications
Responsibilities
- Lead, mentor, and manage the Regional Property Supervisor team, providing coaching, performance feedback, and development to ensure effective oversight of assigned portfolios and on-site management teams
- Establish clear expectations, accountability measures, and performance standards for supervisors and their teams
- Collaborate across departments to ensure operational processes, financial controls, and people practices are aligned, well-documented, and consistently executed
- Oversee department-wide operations to ensure alignment with company policies, operational standards, and strategic objectives
- Develop, document, and implement standard operating procedures where gaps exist to improve consistency, efficiency, and scalability across regions
- Serve as an escalation point for complex operational issues while maintaining appropriate corporate-level oversight and decision-making
- Conduct site visits, audits, and field reviews as needed to assess operational performance, support supervisors, and reinforce standards
- Oversee and support the creation, review, and management of annual property budgets, variance analyses, and related financial reporting across the portfolio
- Guide and support Regional Property Supervisors in budgeting, forecasting, and ongoing portfolio performance tracking
- Partner with the accounting team to ensure accuracy, consistency, and transparency in operating budgets and financial reports
- Monitor capital projects and operational initiatives to ensure timelines, budgets, and quality standards are met
- Develop and implement tools, dashboards, and performance metrics to monitor operational effectiveness, financial health, and regional consistency
- Drive operational consistency across regions by reinforcing best practices, compliance requirements, and accountability standards
- Oversee onboarding of incoming properties in coordination with Regional Property Supervisors and cross-functional teams
- Prepare and present executive-level reporting on operational KPIs, trends, risks, and Regional Property Supervisor team performance to company leadership
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What This Job Offers
Job Type
Full-time
Career Level
Executive
