Vice President of Operations

Fellowship Square, Christian Care Management, Inc. • Phoenix, AZ

2d • Onsite

About The Position

Lead With Purpose. Transform Lives. Shape the Future of Non-Profit Senior Living — Right Here in Arizona.
This is an on-site executive leadership role based at our main campus in Phoenix, Arizona. The Vice President of Operations must reside in Arizona and maintain a consistent daily on-campus presence.
At our faith-based, mission-driven senior living organization, we believe every resident deserves a place to thrive — and every team member deserves leadership that inspires excellence, compassion, and accountability. We are seeking a strategic, people-centered operations executive to provide hands-on leadership across our expansive continuum of care, including Assisted Living, Memory Care, Skilled Nursing, HUD Housing, Home Health, and an additional community in Cottonwood, Arizona.
This is a highly visible, campus-based executive role requiring strong in-person leadership, meaningful relationship-building, and operational oversight across multiple service lines. The ideal candidate is a mission-driven operator who thrives in an engaged, on-site environment and leads through collaboration, presence, and servant leadership.
Ready to lead with purpose — on campus, in community, in Arizona?Bring your passion for service and operational excellence to a place where your leadership makes a difference every single day.

Requirements

• Bachelor’s or master’s degree, or equivalent experience in managing operations in CCRC’s or the Senior Living industry.
• 10+ years of senior living executive leadership (IL/AL/MC/Supportive Housing preferred).
• Proven success in improving operations, strengthening financial performance, and supporting occupancy growth.
• Strong knowledge of senior living regulations and best practices.
• A servant‑leader guided by Christian values of compassion, humility, and integrity.
• A strategic thinker who inspires teams and builds strong, mission‑aligned cultures.
• A confident communicator able to lead through change and communicate with clarity.
• A mentor who enjoys developing leaders and supporting their growth.
• Financial and analytical acumen
• Operational execution and process improvement
• Staff development and coaching
• Crisis management and regulatory readiness
• Relationship‑building and community engagement

Responsibilities

• Provide campus-wide leadership across Independent Living, Assisted Living, Memory Care, and Subsidized Housing.
• Translate organizational strategy into measurable goals that strengthen resident experience, occupancy, and operational performance.
• Build systems, teams, and processes that support long‑term growth and mission impact.
• Lead budgeting, forecasting, and financial performance for assigned communities.
• Oversee capital planning and stewardship of physical assets in alignment with responsible non-profit management.
• Use data, KPIs, and strategic insight to guide operations and financial decision‑making.
• Champion a hospitality‑minded, resident-focused, and occupancy-aligned culture.
• Partner with Sales & Marketing to ensure operational readiness that supports timely move‑in and exceptional first impressions.
• Ensure every resident and family interaction reflects warmth, compassion, and excellence.
• Maintain compliance with all state regulations, licensing standards, and audit expectations.
• Drive continuous quality improvement and proactive risk management.
• Lead 7–8 operational department heads; cultivate a culture of trust, accountability, and spiritual alignment with our mission.
• Mentor and develop emerging leaders for future roles.
• Model grace, professionalism, and Christian values in leadership practice.
• Serve as a representative of our Mission, Vision, and Values at events, in the community, and across the organization.
• Build positive relationships with residents, families, churches, vendors, and partners.

Benefits

• Robust Insurance Coverage – Medical, dental, and vision plans tailored to your needs.
• Generous Paid Time Off (PTO) – Designed to support work-life balance and meaningful time away from work.
• 403(b) Retirement Plan – With company matching to support your long-term financial goals.
• Company-Paid Life Insurance – $15,000 coverage, with the option to purchase additional protection.
• Employee Assistance Program (EAP) – Confidential resources to support your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive