Senior Vice President of Operations

PNW Enterprises LLC•New York, NY

1d•$185,000 - $225,000•Hybrid

About The Position

The Senior Vice President of Operations is responsible for leading operational excellence across NYPKC and ensuring consistent execution of the company's strategy across every school and support function. Reporting directly to the CEO, this executive owns the systems, processes, and operational infrastructure that enable our schools to deliver an exceptional experience for children, families, and employees while achieving organizational growth and financial performance. This role serves as the operational leader of the organization, translating strategy into execution while building scalable systems, disciplined operating practices, and a culture of accountability. The SVP of Operations partners closely with Finance, Education, Human Resources, Enrollment, Marketing, and school leadership to ensure the organization operates as one high-performing platform. The Senior Vice President of Operations reports directly to the CEO and serves as a member of the Executive Leadership Team. This role oversees day-to-day operations across all NYPKC schools and corporate operational functions, ensuring alignment between strategy and execution.

Requirements

10+ years of progressive operational leadership experience
Minimum of 5 years leading multi-site operations across multiple locations
Experience leading leaders and managing large cross-functional organizations
Strong financial and operational acumen with experience managing budgets and operational KPIs
Demonstrated success building scalable operating systems and processes
Experience leading organizational change and continuous improvement initiatives
Strong analytical skills with the ability to translate data into action
Exceptional executive communication and stakeholder management skills
Proven ability to build high-performing teams and develop leaders
Bachelor's degree required
Experience within education, hospitality, healthcare, retail, or other multi-unit service organizations strongly preferred
Private equity-backed growth experience preferred
Physical exam and background checks are required for this position.

Nice To Haves

MBA or other advanced degree preferred

Responsibilities

Lead day-to-day operations across all NYPKC schools
Ensure operational consistency across locations while maintaining flexibility to meet neighborhood-specific needs
Develop operational standards that create a best-in-class parent and employee experience
Drive accountability for operational execution throughout the organization
Design, implement, and continuously improve company-wide operational processes
Develop scalable operating procedures, playbooks, and systems
Identify opportunities to simplify operations, eliminate inefficiencies, and improve execution
Champion continuous improvement across every function
Partner with school leadership to improve operational performance across all locations
Monitor key business metrics including: Enrollment, Capacity utilization, Staffing, Labor productivity, Customer satisfaction, Operational readiness, Safety & compliance, Retention, Financial performance
Develop action plans for underperforming schools and ensure consistent follow-through
Oversee all operational compliance across the organization
Ensure schools consistently meet or exceed licensing, health, safety, and regulatory requirements
Partner with facilities teams on maintenance, capital improvements, vendor management, and operational readiness
Lead crisis management and operational response planning
Own operational aspects of the family journey from enrollment through graduation
Partner with Enrollment and Marketing to ensure a seamless experience across every touchpoint
Continuously improve customer service standards, communication, onboarding, and issue resolution
Lead the organization's operational technology strategy
Optimize systems including: Playground, HubSpot, Paylocity, Business reporting tools, Operational dashboards
Champion automation and technology that improves efficiency and visibility
Partner with Finance to improve profitability across the organization.
Monitor: Labor efficiency, Capacity utilization, Operational expenses, Vendor performance, School-level financial performance
Ensure operational decisions support organizational financial objectives
Recruit, develop, and lead a high-performing operations organization
Coach school leaders and operational managers to build stronger execution capabilities
Create a culture centered on: Accountability, Ownership, Collaboration, Continuous improvement, Operational excellence
Lead organization-wide operational initiatives
Support new school openings, acquisitions, expansion opportunities, and new program launches
Translate executive strategy into operational execution plans
Manage cross-functional projects from planning through implementation
Perform other duties as assigned