Senior Vice President of Franchise Operations

Red Roof Inn•New Albany, OH

65d

About The Position

Duties and Responsibilities Develop strategies for Franchise Operations department to meet brand goals and standards. Hold VP/FODs accountable for strategic plans by setting clear, defined goals for each region and measuring results against the goals. Attract, retain, and motivate staff. Submit financial and quality reports to the Executive Management Team and owners' Board of Directors as requested. Oversee and direct financial budgets for VP/FOD personnel and operations department and monitor to ensure annual financial goals are met. Promote growth, uphold brand standards, policies and procedures, and implement brand initiatives. Analyze financial reports of the franchise operations department. Short and long term planning and assessing of quality matrixes to ensure quality standards are met. Assist in the supervision of Franchise Sales and Marketing Support and Franchise Revenue Managers working closely with the Chief Marketing Officer and VP of Revenue Management Member of Executive Operations Committee and Brand Standards Committee. Devise and communicate operations strategy to Chief Development Officer and senior management. Identify and lead new business strategies. Support VP/FODs with PIP reviews, negotiations, and Post Effective Franchise agreement amendments. Facilitate the growth and professional development of VP/FODs. Maintain/facilitate relationships with all department heads in organization to support needs of franchise partners and VP/FODs. Ensure franchise partners, FAC members, owners, and operators' business support needs are met by members of his/her team. Attend hospitality conventions including, but not limited to, AAHOA meetings, AAHOA town halls, grand openings, tradeshows, brand conferences, regional meetings, etc. Follow up with business owners on satisfaction with VP/FOD support to the field. Advocate for the Franchise organization and Roof Inns brand as a whole. Approve Expense Reports and monthly PaymentNet purchases for VP/FODs. Human Resource responsibilities including vacation request, payroll, leave of absences, and travel expenses. Performs other duties as assigned. Qualifications Bachelor's degree in a related field or equivalent work experience required. Minimum 5 years of senior management position, preferably in franchise operations, with a proven track record. Goal-oriented and self-motivated individual with excellent relationship building skills. This position could be home-based if approved or may require relocation. This position requires 90% travel. Analytical and critical thinking skills. Multi-unit and multi-location management experience required. Ability to multi task and effectively operate with little or no supervision. Ability to build and work in a team-based system. Ability to work with all corporate departments, franchise owners, inn managers, and franchise, and inn level employees. Excellent verbal and written communication, presentation, reporting, and organization skills are critical. Leadership and coaching of employees a must. Computer literate and proficient in Microsoft Office.

Requirements

Bachelor's degree in a related field or equivalent work experience required.
Minimum 5 years of senior management position, preferably in franchise operations, with a proven track record.
Goal-oriented and self-motivated individual with excellent relationship building skills.
This position could be home-based if approved or may require relocation.
This position requires 90% travel.
Analytical and critical thinking skills.
Multi-unit and multi-location management experience required.
Ability to multi task and effectively operate with little or no supervision.
Ability to build and work in a team-based system.
Ability to work with all corporate departments, franchise owners, inn managers, and franchise, and inn level employees.
Excellent verbal and written communication, presentation, reporting, and organization skills are critical.
Leadership and coaching of employees a must.
Computer literate and proficient in Microsoft Office.

Responsibilities

Develop strategies for Franchise Operations department to meet brand goals and standards.
Hold VP/FODs accountable for strategic plans by setting clear, defined goals for each region and measuring results against the goals.
Attract, retain, and motivate staff.
Submit financial and quality reports to the Executive Management Team and owners' Board of Directors as requested.
Oversee and direct financial budgets for VP/FOD personnel and operations department and monitor to ensure annual financial goals are met.
Promote growth, uphold brand standards, policies and procedures, and implement brand initiatives.
Analyze financial reports of the franchise operations department.
Short and long term planning and assessing of quality matrixes to ensure quality standards are met.
Assist in the supervision of Franchise Sales and Marketing Support and Franchise Revenue Managers working closely with the Chief Marketing Officer and VP of Revenue Management
Member of Executive Operations Committee and Brand Standards Committee.
Devise and communicate operations strategy to Chief Development Officer and senior management.
Identify and lead new business strategies.
Support VP/FODs with PIP reviews, negotiations, and Post Effective Franchise agreement amendments.
Facilitate the growth and professional development of VP/FODs.
Maintain/facilitate relationships with all department heads in organization to support needs of franchise partners and VP/FODs.
Ensure franchise partners, FAC members, owners, and operators' business support needs are met by members of his/her team.
Attend hospitality conventions including, but not limited to, AAHOA meetings, AAHOA town halls, grand openings, tradeshows, brand conferences, regional meetings, etc.
Follow up with business owners on satisfaction with VP/FOD support to the field.
Advocate for the Franchise organization and Roof Inns brand as a whole.
Approve Expense Reports and monthly PaymentNet purchases for VP/FODs.
Human Resource responsibilities including vacation request, payroll, leave of absences, and travel expenses.
Performs other duties as assigned.