Senior Vice President, Lead Service Designer

BNY Mellon•New York, NY

10d•$102,000•Onsite

About The Position

We are seeking a Lead Service Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences. This Lead Service Designer will help lead the optimization of our servicing process.

Requirements

Experience working with, defining, and designing complex systems
Creativity, strategic insight, and user-centered thinking
Highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences
User-Centered Design
Journey Mapping
Cross-Functional Collaboration
Proficiency in Design Tools (Figma, Miro)
Design System Knowledge
Complex Systems Knowledge
Effective Communication and Storytelling
Mentorship and Leadership

Responsibilities

Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users.
Map and analyze end-to-end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage.
Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications.
Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams.
Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction.
Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm.
Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Fosters a culture of continuous learning, innovation, and collaboration within the team.