In this role, you’ll make an impact in the following ways: Install/configure/upgrade DB2 and related software products. This includes middleware. products that may have both mainframe and distributed components. Troubleshoot DB2 subsystem problems. Customize software to meet user needs. Communicating, Scheduling and coordination of changes, requests and incidents. Initiate and participate in Proofs of Concept for new technologies. Participate in Disaster Recovery and other mainframe exercises. Work after normal business hours and on weekends to perform software upgrades and coverage. Support multiple projects/upgrades/initiatives simultaneously. Be available to provide 24X7 coverage and support and respond to calls for assistance in a timely manner. Designs, implements, integrates, and provides full support for complex software in a multi-tiered, multi-platform environment. Researches and recommends the appropriate system software to meet corporate standards and objectives for system performance. Identifies and solves complex and critical systems related issues to meet the objectives for the corporation. Provides input into platform selection, version implementation, software product recommendation, and usage of enhanced functionality. Assists with complex issues in the installation, support, troubleshooting, and repair of data centre equipment. Implements, integrates, and provides full support for middleware software in a multi-tiered, multi-platform environment. Collaborates and consults with application development teams to determine middleware platform selection, efficient transaction design, use and recovery procedures in line with business requirements. Communicates with internal and external system users to address concerns and make sure that technical issues are dealt with appropriately. Manage ticket queues and handles complex escalated issues. Analyze repeat incident patterns to identify opportunities for cost reduction and productivity enhancements. Work with vendors to ensure efficient incident resolution.
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Job Type
Full-time
Career Level
Senior