About The Position
The SVP of Global Delivery & Customer Engineering is responsible for leading the company's global customer-facing technical organization, including Pre-Sales Engineering, Solutions Architecture, Customer Project Delivery, and Customer Account Engineering. This executive will oversee the successful evaluation, design, deployment, integration, and operation of the company's solutions across Tier 1 and Tier 2 Internet Service Providers globally. The role serves as the primary technical counterpart to Sales, Customer Success, Product Management, Engineering, and Operations, ensuring delivery excellence, deployment success, and operational readiness across all customer engagements. This role does not own Customer Success functions such as adoption, customer health, renewals, retention, or expansion. Instead, it partners closely with Customer Success leadership to ensure customers receive exceptional technical engagement, delivery, and support throughout the customer lifecycle.
Requirements
- 15+ years of leadership experience in telecommunications, broadband, networking, cloud software, or SaaS.
- Proven experience supporting Tier 1 and Tier 2 Service Providers.
- Experience leading global Pre-Sales, Solutions Architecture, Professional Services, Delivery, or Customer Engineering organizations.
- Strong knowledge of broadband, Wi-Fi, cloud platforms, OSS/BSS, and service provider operations.
- Demonstrated success building and scaling global technical teams.
Responsibilities
- Lead the global Delivery and Customer Engineering organization.
- Define delivery strategy, governance, processes, and operating models.
- Build and scale a high-performing global team.
- Lead Pre-Sales Engineering and Solutions Architecture teams.
- Support strategic customer opportunities, technical workshops, and solution design.
- Ensure scalable and supportable customer solutions.
- Own deployment governance and implementation execution.
- Drive on-time, high-quality customer deployments.
- Manage delivery risk, escalations, and operational readiness.
- Lead technical account engineering and escalation management.
- Provide executive oversight for strategic customer programs.
- Ensure alignment between customer requirements and engineering priorities.
- Partner with Sales, Customer Success, Product, Engineering, and Operations.
- Influence roadmap priorities based on customer and market requirements.
- Align delivery commitments with product readiness and engineering capacity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
