Senior Vice President, Client Processing Manager (Loans Enablement)
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX. In this role, you’ll make an impact in the following ways: This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise. The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.
Requirements
- Bachelors degree or the equivalent combination of education and experience is required.
- 7-10 years of total work experience is preferred with at least 1-3 years in management.
- Strong analytical and problem-solving abilities to manage complex transaction processes.
- Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
- Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
- Applicable local/regional licenses or certifications as required by the business.
- Detail oriented
- Ability to self-manage, prioritize, and execute workload
- Familiarity with technical applications to include, but not limited to, Microsoft Office applications
Nice To Haves
- Advanced/graduate degree preferred.
- Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
- Experience in brokerage processing preferred.
- Prior loan operations experience in a financial service setting preferred
Responsibilities
- Manages a medium to large-sized team or multiple small Client Processing teams.
- Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
- Manages Client Processing activities through other managers or a large team of senior professionals.
- Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.
- Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
- Identifies and implements process improvements to improve the experience for all stakeholders
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Provides input into departmental budgets and planning.
- May develop business plans for team/group operations.
- Manages one or more Client Processing teams.
- Contributes to the achievement of team objectives.
Benefits
- Highly competitive compensation, benefits, and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
