Senior Vice President, Client Processing Manager
About The Position
We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX. In this role, you’ll make an impact by managing a medium to large-sized team or multiple small Client Processing teams. This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise. The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction. Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution. Manages Client Processing activities through other managers or a large team of senior professionals. Serves as a top level of support for external clients who were not able to have problems resolved at a lower level. Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented. Identifies and implements process improvements to improve the experience for all stakeholders. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Provides input into departmental budgets and planning. May develop business plans for team/group operations. Manages one or more Client Processing teams. Contributes to the achievement of team objectives.
Requirements
- Bachelors degree or the equivalent combination of education and experience is required.
- 7-10 years of total work experience is preferred with at least 1-3 years in management.
- Strong analytical and problem-solving abilities to manage complex transaction processes.
- Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
- Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
- Applicable local/regional licenses or certifications as required by the business.
- Detail oriented
- Ability to self-manage, prioritize, and execute workload
- Familiarity with technical applications to include, but not limited to, Microsoft Office applications
Nice To Haves
- Advanced/graduate degree preferred.
- Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred.
- Experience in brokerage processing preferred.
- Prior loan operations experience in a financial service setting preferred.
Responsibilities
- Manages a medium to large-sized team or multiple small Client Processing teams.
- Supports BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise.
- Fosters a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.
- Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
- Manages Client Processing activities through other managers or a large team of senior professionals.
- Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.
- Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
- Identifies and implements process improvements to improve the experience for all stakeholders.
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Provides input into departmental budgets and planning.
- May develop business plans for team/group operations.
- Manages one or more Client Processing teams.
- Contributes to the achievement of team objectives.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
