Senior Vice President – Client Onboarding & Implementation (Digital Assets)
About The Position
We are seeking a senior, execution-oriented leader to own and transform the end-to-end client onboarding and implementation lifecycle for institutional digital asset custody and tokenization services across the U.S. and Europe. This role is critical to accelerating revenue realization, improving client experience, and introducing discipline, transparency, and accountability across a complex, multi-party onboarding process involving internal and external stakeholders. The successful candidate will stabilize current live client implementations, reduce cycle times, and design a scalable onboarding operating model, with the opportunity to build and lead a small, high-impact team.
Requirements
- 10–12+ years in financial services, with strong preference for: Custody / asset servicing, Digital assets / fintech / capital markets infrastructure
- Proven track record in: Client onboarding / implementation leadership, Complex, cross-functional program delivery
- Experience operating in highly regulated environments (KYC, AML, onboarding governance)
- Demonstrated success in: Fixing broken or inefficient onboarding processes, Reducing cycle times and improving client satisfaction
- Experience working across multiple geographies (US + Europe preferred)
Responsibilities
- Act as the single accountable owner for onboarding and implementation across all active clients
- Drive execution across: Client engagement & onboarding planning, Contractual/commercial readiness alignment, KYC / due diligence coordination, Account setup and custody configuration, Technical integration (APIs, wallets, entitlements)
- Proactively manage interdependencies across internal teams (Operations, Compliance, Technology, Legal, Risk)
- Serve as the primary point of orchestration for clients during onboarding
- Establish clear onboarding plans, timelines, and milestones
- Improve a currently fragmented, reactive experience into a structured, transparent journey
- Implement: Standard onboarding playbooks, Client communication cadence and reporting, Executive-level status visibility
- Diagnose and eliminate bottlenecks across onboarding lifecycle
- Introduce tracking, SLAs, and performance management across internal contributors
- Reduce reliance on escalation and “chasing” via: Structured workflows, Defined ownership and accountability
- Optimize for time-to-live and time-to-revenue
- Design and implement a scalable onboarding operating model: Standardized processes, templates, and governance, Clear handoffs between Sales, Product, Compliance, and Operations
- Introduce end-to-end tracking (pipeline → onboarding → go-live)
- Build management reporting: Cycle time metrics, Drop-off / delay drivers, Capacity planning
- Initially operate as an individual contributor leader (player-coach)
- Over time, hire and develop a small team (2–3 FTE)
- Define role segmentation (e.g., implementation managers vs. onboarding coordinators)
- Establish a culture of: Ownership and accountability, Client-centric delivery, Structured execution
- Manage onboarding across multiple jurisdictions
- Navigate differing regulatory requirements (e.g., MiCA, local KYC standards)
- Ensure regional alignment while maintaining global process consistency
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- Medical, dental, and vision insurance
- Basic life insurance
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
