Senior Vice President, Production Services Infrastructure Support
About The Position
BNY is seeking a Senior Vice President, AI Enablement Lead for Network Services in New York, NY, to drive the responsible adoption, execution, and value realization of AI capabilities across the organization. The role leads AI demand intake and prioritization, coordinates end-to-end delivery across stakeholders, ensures adherence to governance and compliance requirements, and accelerates adoption of approved enterprise AI platforms and reusable patterns. The successful candidate will connect Network Services, business stakeholders, and central AI teams, ensuring AI opportunities are selected effectively, executed consistently, and translated into measurable outcomes. The role also supports AI solutions in production and implements critical Run-the-Bank work and new projects related to Eliza, Eliza AI Hub, Eliza Brain (GCP Google Brain), and Eliza as a Service (EaaS).
Requirements
- Extensive experience in AI-focused technology transformation, product delivery, or enterprise change leadership roles.
- Demonstrated success driving AI or data-driven solutions from idea through implementation and adoption.
- Experience implementing Agentic AI solutions for infrastructure teams.
- Technical depth in AI agents, LLMs, MCP, MLOps, and data/platform architecture.
- Strong knowledge and experience in network infrastructure, network operations, or enterprise infrastructure environments.
- Experience operating effectively in large, matrixed organizations with multiple stakeholders.
- Strong understanding of governance, risk, compliance, and control requirements for enterprise technology initiatives.
- Excellent communication, stakeholder management, and influencing skills.
- Strong analytical, strategic-thinking, and execution capabilities.
- Experience leading Infrastructure or AI teams.
Nice To Haves
- 10–12 years of related infrastructure experience; experience in securities or financial services is a plus.
- Experience in financial services or another regulated industry.
- Familiarity with AI use cases relevant to infrastructure, operations, and service management.
- Experience working with centralized AI, platform, architecture, or governance teams.
- Experience defining KPIs, business cases, and value-realization frameworks for enterprise technology initiatives.
Responsibilities
- Drive and deliver high-complexity, reusable AI capabilities and AI transformation to achieve efficiencies with team SMEs.
- Own AI demand intake and prioritization across Network Services, assessing use cases for business value, feasibility, data readiness, and risk.
- Coordinate end-to-end delivery of AI capabilities across Network Services, business stakeholders, and central AI teams, managing dependencies, handoffs, and escalations.
- Ensure governance, risk, and compliance processes are followed across the Network Services AI portfolio.
- Drive adoption of approved AI platforms, common tooling, and reusable implementation patterns across Network Services.
- Define and track success metrics, adoption measures, and business outcomes for AI initiatives; report progress, value, and risks to leadership and central stakeholders.
- Lead stakeholder management and internal communications for AI initiatives, including roadmap updates, progress reporting, outcomes, and lessons learned.
- Build AI capability within Network Services by identifying skill gaps, promoting learning, and fostering a community of AI practitioners and SMEs.
- Monitor AI solution performance and adoption, and drive continuous improvement based on feedback and results.
- Maintain visibility of the Network Services AI portfolio, including use cases, ownership, status, dependencies, risks, and reuse opportunities.
- Provide production support for AI solutions in conjunction with team SMEs.
- Implement critical Run-the-Bank (RTB) work and new projects related to Eliza, Eliza AI Hub, Eliza Brain (GCP Google Brain), and Eliza as a Service (EaaS).
Benefits
- Competitive compensation and benefits programs.
- Wellbeing programs and flexible global resources and tools.
- Generous paid leaves, including paid volunteer time.
- Potential eligibility for an annual discretionary incentive award.
- 401(k) plan, subject to eligibility and plan terms.
- Company-sponsored medical, dental, vision, and basic life insurance plans for eligible employees and dependents.
- Paid time off benefits, such as vacation and sick time, dependent on the position offered.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
