Senior VDI Administrator
About The Position
Leidos is seeking a Senior System Administrator to support a large enterprise IT contract for the Department of Defense. The role provides operations and maintenance support for existing virtual desktop environments across multiple enclaves and geographic locations, and assists with implementing new solutions. The administrator helps expand adoption of trusted thin-client platforms and virtual desktops by improving system reliability, functionality, and user experience. The position works as part of a team to meet mission needs for internal and external customers. The administrator remotely manages servers in offsite data centers and provides Tier 2 and Tier 3 operations support for Citrix technologies and Microsoft M365 Azure Virtual Desktop. The role includes monitoring infrastructure, diagnosing service and user issues, supporting upgrades and modernization, maintaining capacity and availability, coordinating with customers and other technical teams, and documenting operations. The position may require mission-critical after-hours response and routine maintenance during customer-prescribed windows, including evenings or weekends.
Requirements
- Experience interacting with customers to handle service inquiries and problems.
- Experience working as a Tier 2 and Tier 3 system administrator.
- Familiarity with desktop software applications, including web browsing and client software, and IT Service Management software such as ServiceNow.
- Knowledge of IC IT standards and best practices.
- Extensive knowledge of Citrix XenDesktop, XenApp, NetScaler, and StoreFront.
- Experience managing Microsoft M365 Azure Virtual Desktops (AVD).
- Extensive experience with patching and upgrade methodology for front-end and back-end systems based on Citrix technology.
- Experience rapidly testing, validating, and deploying new baseline images.
- Extensive experience conducting incident and trend analysis through log review, performance baselining and review, and other incident and problem management techniques to address ongoing customer experience issues.
- Experience with scripting and automation.
- Experience troubleshooting issues in a growing environment.
- Time management skills.
- Strong oral and written communication skills.
- Demonstrated ability to work effectively in a team and support peers toward improved processes and results.
- Experience with support ticket management systems.
- Experience mentoring or supervising others.
- At minimum, meet DoDM 8140.03 (previously DoD 8570) IT System Administrator Intermediate certification requirements: Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher.
- Education and experience: Bachelor's degree with 8 years of relevant experience, master's degree with 6 years, associate's degree with 10 years, or high school diploma with 12 years.
- U.S. citizenship is required.
- TS/SCI with Polygraph is required, or TS/SCI with willingness to obtain and maintain a polygraph.
Responsibilities
- Remotely administer servers located in offsite data centers.
- Provide Tier 2 and Tier 3 operations support for Citrix technologies and Microsoft M365 Azure Virtual Desktop, distinguishing isolated user issues from service outages.
- Monitor infrastructure for anomalies, including storage availability and capacity, network connectivity, database health, and other daily health checks.
- Work with engineering staff to plan modernization efforts that meet customer and administrator requirements.
- Collaborate on network latency analysis to address slow connections and user experience issues.
- Implement approved version and architectural changes to maintain system operability and security.
- Implement major system upgrades as designed and approved.
- Coordinate with Tier 2 and Tier 3 teams on testing and deployment of Group Policy modifications.
- Perform periodic server backups and restorations.
- Monitor desktop capacity and size the environment based on typical usage trends.
- Monitor license and certificate status and coordinate renewals and installation as needed.
- Coordinate with customers and stakeholders to gather data, analyze needs, and develop and implement solutions for incident tickets and requirements.
- Establish an availability and capacity management solution using lessons learned.
- Develop solutions to technical issues.
- Provide follow-up reports documenting technical findings, feedback, and resolution steps to support root-cause analysis, engineering assessment, and process improvement.
- Periodically review, update, and generate Standard Operating Procedures for systems and services under the administrator's control.
- Update operations and monitoring documentation for 24/7/365 IT Operations Center personnel.
- Respond to after-hours outages when deemed mission-critical by the ITOC government representative.
- Conduct routine maintenance during customer-prescribed windows, which may include evenings or weekends.
- Mentor and train junior team members.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
