Senior UX Survey Scientist, Trusted Tester, gUP UXR

Google•Boulder, CO

4h•$159,000 - $231,000

About The Position

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products. You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools. As a Senior Survey UX Researcher on the gUP UX Research Team, you will advance survey and quantitative research methods across research programs, including Gemini and other Generative AI products. You will work with a vendor-managed user community to identify feature readiness and provide insights for product launch decisions. You will act as a lead survey methodologist, pioneering metrics for user experience and product success by integrating data sources like surveys, logs, and conversation analysis. You will collaborate with cross-functional partners to execute fast-turnaround studies and convey strategic insights to leadership. In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's various product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more). Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Requirements

Bachelor's degree or equivalent practical experience.
6 years of experience in product research in an applied research setting.
Experience in survey design and analysis (e.g., sampling, weighting surveys answers, writing questionnaires, pre-testing question wording, or longitudinal survey research programs).

Nice To Haves

Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
3 years of experience managing projects, and working in a large, matrixed organization.
Experience managing research vendors or research panels of user communities.
Experience with quantitative research methods for Generative AI or Large Language Model (LLM) products.

Responsibilities

Apply UX Research skills within Trusted Tester User Communities, collaborating with cross functional teams to drive insights that influence UX decisions across Gemini.
Own end-to-end UX Research (including prioritizing, planning, executing, deriving insights and driving action), spanning everything from high-level, strategic topics to tactical feature testing.
Lead survey research methodology, ensuring the program is delivering reliable insights through scaled methods and leveraging the right AI tooling solutions.
Leverage your experience with metrics development and statistical analysis to identify and influence other UXRs on methods and process improvements.
Represent UXR to coordinate across multiple cross-functional partnerships in a fast-paced, operationalized research program, adapting quickly when unexpected challenges arise.