Senior UX Researcher, IMDb

Amazon•Santa Monica, CA

About The Position

IMDb is seeking an experienced Senior UX Researcher to lead in-depth studies to better understand the needs, behaviors, and pain points of our customers and translate those insights into opportunities that create transformative digital experiences. As a Senior UX Researcher you will not only drive research at the highest levels of complexity but also shape how research and AI intersect across our IMDb products and businesses. This is a rare opportunity to influence the creation and direction of AI-powered solutions that facilitate deep customer understanding and strategic research insights. You will identify and deliver these key insights and strategies, partnering closely with design, engineering, product leaders and business intelligence to push the boundaries of what's possible with AI-driven user experiences.

Requirements

5+ years of proven success leading User Research projects with demonstrated impact experience
5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
Experience in leading User Research projects with demonstrated impact
Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
Experience with behavioral data collection, quantitative data analysis, and statistics
Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Nice To Haves

Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
Experience in a technical field (software development, network development, IT, other related)
Experience with UX Research in non-US markets
Experience working in a highly Agile/Scrum environment

Responsibilities

Vision and Strategy: Own the UX research vision and strategy across IMDb businesses and products, ensuring these insights drive intuitive, elegant, and scalable customer experiences
Advanced Research Methods: Independently design and lead quantitative and qualitative research projects, including survey design, statistical analysis, and behavioral analytics
User Segmentation: Inform segmentation studies and persona development specific to our customer audiences
Data Synthesis and Storytelling: Triangulate research insights with engagement metrics to create compelling narratives that drive product improvements and business strategy
Research Synthesis and Integration: Synthesize findings from research work streams to identify patterns and opportunities across the fan and professional experiences.
AI-focused Research: Set the bar for AI-focused user research by developing and adapting methodologies to understand how customers interact with AI systems, building trust and driving adoption
Stakeholder Influence: Build mechanisms for regularly communicating insights and influence decision-makers at all levels to act on research findings, driving customer delight and business objectives