Senior UX Researcher

Favor • Austin, TX

55d • Hybrid

About The Position

At Favor, we're doing more than providing consumers with the best on-demand delivery experience. We're building a community of Runners who can work how they want, when they want. And we're doing all this while growing local businesses and partnering with Texas' most beloved grocer, H-E-B. We put people in the center of everything we do. Our Product team advocates for our diverse users and our business, finding creative ways to serve them both. We're looking for a mixed-methods Senior UX Researcher with strong quantitative research skills. This role will work within a user-centered product organization to lead high-impact research and drive user insights that have a positive impact on the lives of customers, Runners, merchants, and businesses.

Requirements

• A degree in the social/behavioral sciences, human-computer interaction (HCI) or a related discipline or comparable formal training, certification, or work experience.
• 5+ years of relevant UX research experience.
• High-level knowledge of qualitative and quantitative research methods; excellent analytical skills with the ability to synthesize complex data and draw meaningful insights.
• Strong understanding of user-centric design principles and methodologies with a demonstrated ability to translate research findings into actionable recommendations.
• Ability to lead teams through a wide range of complex and ambiguous research and user-centered design tasks.
• Strong communication and presentation skills with the ability to effectively convey research findings and recommendations to diverse stakeholders.
• Proven ability to work collaboratively in a cross-functional team environment and foster a user-centric design culture.

Responsibilities

• Plan and execute end-to-end research studies using a variety of methods (user interviews, quantitative surveys, sentiment measurement, MaxDiff, PCA/conjoint), and other research methods to gather insights into user behavior, needs, and preferences within the delivery services domain.
• Collaborate closely with cross-functional teams (including product managers, designers, engineers, marketers, and data analysts) to identify research objectives, design research plans, and develop user-centric solutions.
• Create and maintain research artifacts such as research briefs, discussion guides, usability test scripts, and research reports; ensure findings are effectively communicated and documented.
• Advocate for the user by actively participating in design reviews, brainstorming sessions, design sprints, and other collaborative activities; champion user-centric insights throughout the organization.
• Present results regularly to cross-team creative peers, engineers, and key stakeholders.

Benefits

• We offer premium health, vision, dental, and life insurance, alongside 401(k) options.
• We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
• We offer unlimited PTO for salaried employees (that's actually unlimited) and ample vacation time to all team members.
• We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
• We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Couriers and Messengers