Join us in growing the Microsoft Compass Program and help shape the future of Copilot! What We Are Doing: The Microsoft Compass Program is a customer engagement R&D program that serves Microsoft's Experiences & Devices division (imagine: all our collaboration experiences including M365 Copilot, Office, Teams, OneDrive/SharePoint, Windows, Devices, and more). The Compass program includes more than 100 of Microsoft's strategic enterprise customers from around the world and was the first place Microsoft customers could test Copilot through our AIX00 program. Note: This position sits in our user experience research team but is unlike any other UXR job you may have seen. It’s a combination of customer account management, UX research program operations and program management. In this role you will help us manage and engage a selection of our 100 Compass customers and the Microsoft sales teams that work directly with those customers. As on-point customer contacts for Compass, our role is to drive a mutually beneficial product development relationship with customers in the Compass program. This entails ensuring the customers meet program obligations for engaging in our research activities and navigating the complexity of when they disengage. Field engagement: You will be a key part of our work to engage the field in our Compass activities for both current and prospective customers. Research programs: You will help create and manage new research programs to engage customers throughout all phases of the product lifecycle. The key attributes we are looking for: Excellent project management skills. This is to help us manage our AIX00 Copilot Preview and Compass broadly. Grasp of and attention to detail (and agile execution) is critical. Ability to manage complex, matrixed relationships: You must have experience working with customers and sales teams. Thriving and collaborating positively in an intense program: The development pace of Copilot is fast and the opportunity and demands on our team are equally intense. If you can deliver results and be a nurturing teammate then we want to talk to you.