Senior UX Researcher
About The Position
The Senior UX Researcher will serve as the company’s sole dedicated UX researcher, responsible for leading all user research, discovery, usability testing, and customer insight initiatives that shape product and design direction. This role partners closely with UX/UI, Product Management, and Engineering to ensure product decisions are grounded in user needs and validated through research. Additionally, this position will own the full development and establishment of the UX research function from the ground up, including implementing a UX research platform, creating standardized research processes, and aligning research priorities with the product roadmap.
Requirements
- 7+ years of user research experience in complex B2B software development environments
- Strong qualitative and quantitative research capabilities.
- Proven experience building or scaling UX research functions, including process development and platform implementation.
- Excellent communication skills with ability to synthesize complex insights.
Nice To Haves
- Experience with AI or enterprise software preferred.
Responsibilities
- Lead end-to-end user research, including discovery interviews, usability tests, surveys, and ethnographic studies
- Develop research plans, methodologies, and insight frameworks aligned to product goals.
- Translate research findings into clear, actionable insights for product and design teams.
- Partner with UX/UI to validate concepts, prototypes, and designs.
- Build and maintain a research repository and ensure insights are accessible across the organization.
- Collaborate closely with Product Managers to define research needs and prioritize projects.
- Establish and implement scalable UX research processes and best practices to ensure consistent, high-quality research output across teams.
- Lead the selection, setup, and management of a UX research platform to streamline research activities and centralize data.
- Define and manage the cadence of research initiatives, aligning timing and focus with product development cycles and business objectives.
- Drive cross-functional alignment on research priorities to ensure they reflect and support product roadmap expectations.
- Advocate for user-centered design and help foster a culture of evidence-based decision making.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
251-500 employees
