Senior UX Researcher, Trust

Google • New York, NY

1d

About The Position

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses. As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis. The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools. The Trust UX team is responsible for building durable cross-Google solutions that enable products to provide coherent, compliant, and age-appropriate experiences that empower users to make meaningful and informed choices about their data. The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

Requirements

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in an applied research setting (e.g., product or academic), or similar.
• Experience with research methods (e.g., usability, studies, contextual inquiries, 1:1 interviews, unmoderated research studies).

Nice To Haves

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., director-level and above).
• 3 years of experience managing projects and working in a changing organization.
• Experience using UXR to influence strategic decision making, communicate strategic concepts, facilitate understanding, and shape product strategy.
• Experience in trust, privacy/regulatory spaces, sensitive topics, and youth-related research.
• Excellent communication and collaboration skills, with experience working with cross-functional teams.

Responsibilities

• Develop and maintain a prioritized research roadmap aligned with product strategy and business objectives.
• Plan and execute research with minimal supervision from scoping, planning, recruiting, execution, and reporting.
• Derive foundational and tactical user insights utilizing various methods including interviews, diary studies, workshops, lit reviews, usability testing, and surveys.
• Design and run surveys and conduct basic statistical analysis on survey data.
• Analyze, synthesize, and interpret study findings into key insights and deliver to cross-functional stakeholders in a clear, concise, and compelling way.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees