Tricentis-posted 3 days ago
Full-time • Mid Level
Austin, TX
1,001-5,000 employees

Tricentis makes the software industry’s #1 Continuous Testing platform and is recognized for reinventing software testing for DevOps. We aim to remain #1 by focusing on creating experiences for our users that are second-to-none. As a Senior UX Researcher, you will lead and implement User Experience research for our enterprise software products. You will drive research strategy, conduct qualitative and quantitative research supporting the business objectives, mentor non-researchers in research best practices, and work closely with stakeholders to ensure a cohesive user experience across the product line. This role requires strong leadership and a deep understanding of UX research principles.

  • Lead the research process for new and updated features for your supported products.
  • Develop and own the UX Research related to key product initiatives, prioritizing inquiries from stakeholders or identifying areas of focused inquiry for the business.
  • Personally initiate and conduct research across the product lifecycle to build a stronger foundational knowledge of our users.
  • Research will consist of a mix of discovery, problem validation, foundational research, and strategic research projects.
  • Collaborate with cross-functional teams including Product, Design, and Engineering to define product requirements and design solutions based on UX research.
  • 7+ years of experience in UX research with a strong portfolio that showcases your research process, methodological skills, and the business impact of your work.
  • Advanced proficiency in research tools such as Optimal Workshop, Gainsight, User Interviews.
  • Expertise across a range of qualitative and quantitative methods, including when and how to apply them effectively.
  • Strong communication and presentation skills.
  • Bachelor's or Master’s degree in a related area such as psychology, human factors or HCI; a PhD is a strong advantage.
  • Or work equivalent.
  • UX research experience in a SaaS, enterprise, or B2B context is a strong advantage.
  • a PhD is a strong advantage.
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