Senior UX Researcher, Prevention

RVO Health•Charlotte, NC

41d•Hybrid

About The Position

We are seeking a Senior UX Researcher to support a Clinical (Coach or Care) weight-loss program by uncovering deep user insights, guiding design of digital and service touchpoints, and helping the organization deliver safe, effective, and engaging experiences for members/patients. To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We expect employees to work from our South Charlotte office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish. Address: 1101 Red Ventures Dr Fort Mill, SC 29707

Requirements

5-8 years (depending on exact level) of UX research experience in digital product environments
Demonstrated mastery of a wide variety of research methods (qualitative + quantitative): e.g., interviews, focus groups, diary/ethnographic studies, usability testing, surveys, A/B or controlled experiments.
Ability to translate research into actionable, strategic recommendations and influence non-research stakeholders (product, design, clinical, marketing).
Strong storytelling and presentation skills—able to craft compelling narratives from research and communicate to senior leadership.
Experience working in cross-functional teams (product, design, eng, behavioral science, analytics) and in agile or lean product development environments.
Portfolio of research work showing end-to-end involvement (from question framing → study execution → insights → impact)

Nice To Haves

Understanding of health-/behavior-change contexts (weight loss, diet/ nutrition programs, lifestyle change), user motivations around health/weight, clinical/medical settings is a strong plus.
Familiarity with accessibility standards and principles, and sensitivity to inclusive design (i.e., diverse body types, age groups, accessibility needs).

Responsibilities

Lead and design UX research studies across the product/service lifecycle: from discovery of unmet needs, through prototype concept testing, to post-launch optimization (e.g., interviews, ethnography, diary studies, usability testing, surveys, A/B tests).
Partner with designers, product managers, behavioral-science and clinical teams to frame the right research questions (especially around behavior change, adherence, health outcomes).
Synthesize qualitative and quantitative data into actionable insights: personas, journey maps, empathy maps, opportunity frameworks, design principles.
Work with analytics/data teams to integrate quantitative insights (e.g., retention/drop-off, feature adoption) with qualitative findings to tell a coherent story.
Present research findings to cross-functional stakeholders and senior leadership—translate insights into recommendations that influence roadmap, design, and business strategy.
Help establish or improve research frameworks, repositories, tools, and best practices (especially in a regulated health/weight-loss context).
Ensure design and research work is sensitive to health-behavior change levers, clinical protocols, regulatory/privacy constraints (HIPAA, accessibility, Trauma Informed Research, data privacy).
Continuously advocate for the member or patient throughout the organization — ensuring that designs and services support real needs, especially for a diverse audience (weight-loss, behavioral change, possibly medically-supervised).

Benefits

Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Pharmacy Benefits
Income Protection Plans
Pet Services Plans
Mental Health Support
Wellness Coaching
HSA- Health Savings Account
Commuter Benefits
Gym & Fitness Center Discount Program