Senior UX Researcher, LearnX

Google•Mountain View, CA

About The Position

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses. As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis. The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools. As a Senior UX Researcher on the LearnX team, you will lead research to identify product opportunities for learners across Gemini, NotebookLM, Labs, and YouTube. Your work will advance GenAI investments for students and guide the user experience. Learning is the ongoing quest for understanding, and we made it our mission more than 20 years ago to organize the world’s information to make it universally accessible and useful. The learning landscape is changing, and the Learning and Education team's mission is to help everyone in the world learn anything in the world. We provide the information, tools, and services that help people gain knowledge, fuel curiosity, and prepare for what’s next. We focus our work to add the most value for users to enable learning for school, work, and life. We believe everyone can and should have access to quality learning experiences to reach their full potential.

Requirements

Bachelor's degree or equivalent practical experience.
6 years of experience in an applied research setting (e.g., product or academic), or similar.
Experience with research methods (e.g., usability, studies, contextual inquires, 1:1 interviews, unmoderated research studies).

Nice To Haves

Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
Experience with large-scale surveys design and analysis.
Experience working with educational products.
Experience working with cross-functional teams.
Excellent people management, communication, and collaboration skills.

Responsibilities

Drive an impactful research agenda focused on LearnX's new product initiatives.
Identify emerging product opportunities by understanding user needs and the competitive landscape to help teams achieve product-market fit.
Lead a continuous research program that provides foundational and iterative insights to product innovation teams.
Partner with designers, product managers, engineers, and other teams to inform product decisions, and assist in organizing research events and design sprints.
Leverage storytelling to communicate research findings and advocate for a user-focused perspective in product discussions and strategic planning.