Senior UX Process Analyst (Business Process Analyst 3)

State of Ohio • Columbus, OH

2d • Onsite

About The Position

The Senior UX Process Analyst is a member of the County Operations User Experience Team, leading complex analysis efforts that directly shape how counties deliver services to Ohio families. In this role, you will evaluate business processes across all 88 counties, identify opportunities for modernization, and help guide statewide improvement efforts using Power Platform tools and other digital solutions. Your work ensures counties receive clear, practical guidance that strengthens operational efficiency and user experience. This position involves facilitating collaboration among counties, program offices, and OIS technical teams, often serving as the senior liaison for escalated issues and cross‑agency initiatives. You will lead requirements‑gathering sessions, assess the impact of proposed system or workflow changes, and help define tasks, deliverables, and communication strategies that keep stakeholders aligned. Strong organization, timely follow‑through, and consistent communication are essential as you balance multiple projects and maintain consistency across statewide efforts. One of the most meaningful aspects of this role is the impact you have on modernization and service delivery across Ohio. Your work improves how counties use technology, helps streamline business processes, and supports digital transformation strategies that ultimately make it easier for families to access services. You will also mentor lower‑level analysts, strengthen analytical practices, and contribute to statewide UX planning that shapes the long‑term future of county operations.

Requirements

• 5 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
• Completion of associate core program in computer science, information systems, or business administration; AND 3 & 1/2 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
• Completion of undergraduate core program in computer science, information systems, or business administration AND 3 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
• The equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

• Analyze county business processes to identify modernization opportunities, cost‑saving strategies, and digital‑first improvements using tools like Power Apps, Power Automate, and Power BI.
• Lead high‑visibility, enterprise‑level requirements‑gathering efforts involving counties, program offices, and OIS technical teams.
• Develop detailed workflow models, business process documentation, and reengineering recommendations to support statewide UX and modernization initiatives.
• Evaluate system changes, vendor solutions, and platform enhancements to determine their suitability and impact on county operations and user experience.
• Define project tasks, deliverables, schedules, and collaboration methods using Microsoft Teams and SharePoint Online to maintain transparency and stakeholder alignment.
• Serve as the senior liaison for escalated issues and feedback from counties, ensuring consistent communication across program, technical, and leadership teams.
• Prepare clear, executive‑level reports, presentations, and analytical summaries for leadership and county stakeholders.
• Monitor emerging technologies, low‑code/no‑code tools, automation trends, and evolving county needs to support continuous improvement and strategic UX planning.
• Mentor lower‑level analysts, lead collaborative working sessions, review work products, and support standardization of documentation and analytical practices.
• Contribute to statewide digital transformation planning through human‑centered design approaches, UX best practices, and long‑term modernization strategies.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree