Senior UX Designer
About The Position
Leverage a deep understanding of the real-world goals of seekers, helpers, and agencies in navigating the social service ecosystem in order to design, validate, deliver, and iterate on products and systems that support those goals. Coordinate, and collaborate with User Research, Design, Engineering, product, and stakeholders to define and implement product solutions. Use qualitative and quantitative data to inform your designs approach, iterate on, and measure the success of your solutions. Deliver appropriate and timely solutions that are grounded in empathy, data, and an understanding of what is technically possible. Communicate and foster alignment across company teams around design principles and approaches.
Requirements
- 5 - 8 years of experience designing and launching software products with seamless customer experiences in complex, fast-paced environments requiring critical thinking
- Expertise building concepts and presenting ideas to stakeholders for feedback and acceptance
- Deep understanding of measuring product and customer success through design
- Experience developing and maintaining Design Systems
- Outstanding communication and problem-solving skills
- Demonstrated ability to effectively collaborate with partners across disciplines including Product, Engineering, and Marketing
- Bachelor Degree in Human Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline a plus, or equivalent experience
Nice To Haves
- Familiar with the social safety net and has previous experience designing solutions for the space
Responsibilities
- Work with internal and external stakeholders as well as user research to define product features and goals.
- Collaborate with your core team to champion and prioritize work that benefits both our users and our business.
- Review product usage data and user feedback to understand our users’ experience of the product.
- Communicate research and analysis findings through conceptual modeling, flowcharts, personas, storyboards, and scenarios, and present these artifacts to internal stakeholders to drive product decisions and design choices.
- Design new products, interfaces, and user experiences for web and mobile by creating wireframes, mockups and detailed design specifications to describe the user experience and interface.
- Work closely with delivery teams and stakeholders to ensure that design specifications are thorough, technically feasible, meet user goals, and are implemented correctly.
- Collaborate cross-functionally to build alignment around product directions and to anticipate the impact of new designs/features on company processes and output.
- Drive the quality and consistency of our product design by defining standard design practices and patterns for application across the system, based on current best practices and standards of usability and accessibility.
- Define broad implementation strategies to institute these systems and best practices, mentor others in adopting them, and hold delivery teams accountable to maintaining these standards.
Benefits
- 401k & equity grants
- Free food and onsite gym at our Austin HQ
- Paid parental leave
- Competitive PTO & 10 paid holidays
- Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
- Dog-friendly office in Austin HQ
- 24/7 access to telemedicine and counseling
- Book Purchasing Program
- Culture Committee
- Leadership Development Training
- Paid Volunteering Time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
