Senior UX Designer

Symbiotic Digital • Toronto, ON

1d • Onsite

About The Position

We are seeking a Senior UX Designer to lead end-to-end user experience design activities for a large-scale digital transformation initiative within the Ontario Public Sector. This role will transform business requirements, user insights, and service needs into intuitive, accessible, and user-centered digital experiences.
The successful candidate will lead user research, stakeholder engagement, usability testing, and design validation activities. You will collaborate closely with product owners, business stakeholders, architects, developers, and cross-functional teams in an Agile environment to ensure that user needs and business objectives are aligned throughout the product lifecycle.
As the UX subject matter expert, you will provide strategic leadership in user experience, service design, accessibility, and continuous improvement, helping deliver consistent and high-quality digital experiences.

Requirements

• 5+ years of experience leading human-centered UX research and design for complex digital products and services.
• Demonstrated experience conducting user research activities, including interviews, workshops, surveys, usability testing, and stakeholder consultations.
• Proven experience leading end-to-end UX design initiatives from discovery through delivery.
• Experience creating personas, journey maps, service blueprints, information architecture, user flows, wireframes, mockups, and interactive prototypes.
• Experience applying accessibility standards and design systems in digital product development.
• Experience establishing UX metrics, performance measurements, and continuous validation practices.
• 3+ years of experience in service design and digital product delivery.
• Strong understanding of human-centered and evidence-based design methodologies.
• Hands-on experience creating wireframes, prototypes, and proof-of-concepts using Figma or equivalent UX tools.
• Demonstrated knowledge of accessibility standards including AODA and WCAG.
• Experience supporting product and service design initiatives through journey mapping, prototyping, and validation.
• Experience contributing to UX strategies, service standards, and digital experience improvements.
• Strong analytical, facilitation, communication, and problem-solving skills.
• Experience leading stakeholder workshops and gathering business requirements.
• Ability to build consensus and manage competing priorities across diverse stakeholder groups.
• Experience providing strategic recommendations and advisory services to project teams and senior leadership.
• Experience working within Agile, Scrum, Lean, or DevOps environments.
• Experience managing user stories, sprint planning, backlog refinement, and user acceptance activities.
• Proven ability to collaborate across the full product lifecycle from discovery through implementation.
• Hands-on experience with Azure DevOps or similar project delivery tools.
• Experience supporting public sector, government, or large-scale digital transformation initiatives.
• 5+ years of UX research and design experience for complex digital products and services.
• Experience planning and conducting user research and stakeholder engagement activities.
• Experience leading end-to-end UX design initiatives.
• Strong proficiency in UX/UI best practices and human-centered design.
• Experience collaborating with product owners, business stakeholders, and Agile teams.
• Experience with Figma.
• Experience working within Agile delivery environments.
• Experience with Azure DevOps or similar tools.
• Experience supporting public sector or large digital transformation initiatives.

Responsibilities

• Lead end-to-end UX design activities across the product development lifecycle, including discovery, research, design, prototyping, testing, validation, implementation, and continuous improvement.
• Plan and conduct user research and stakeholder engagement activities, including interviews, workshops, surveys, and usability testing.
• Translate research findings into personas, customer journey maps, service blueprints, information architecture, user flows, wireframes, mockups, and prototypes.
• Design intuitive, accessible, and user-centered digital experiences using UX/UI best practices, human-centered design principles, accessibility standards, and established design systems.
• Collaborate with product owners, business stakeholders, and Agile delivery teams to align user needs with business objectives.
• Develop UX strategies and provide expert advisory services related to digital experience, service design, usability, and performance measurement.
• Support solution architecture activities, options analysis, and business case development.
• Ensure user feedback and usability insights are incorporated throughout the product lifecycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed