Senior UX Designer
About The Position
The Senior User Experience (UX) Designer is responsible for delivering human-centered design solutions that are useful, usable, and desirable. This role brings a strong understanding of user needs and behaviors to inform design decisions and supports the development of intuitive, accessible, and effective digital services. The UX Designer works across all phases of product delivery, bridging research and design, and collaborating closely with product managers, developers, and stakeholders to prototype, validate, and refine solutions. Key Focus Areas include Prototyping and iteration, User journey mapping, Experience optimization, and End-to-end service design.
Requirements
- Extensive experience using UX design best practices for solution design
- Strong understanding of mobile-first and responsive design
- Ability to iterate designs efficiently
- 3+ years of experience in complex project environments using Agile (SCRUM) methodologies
- Degree or diploma in graphic design; or related education in usability or human-computer interaction is an asset
- Experience facilitating user research and usability testing (accessibility testing is a plus)
- Strong communication and mediation skills with business and technical teams
- Experience supporting projects across delivery phases (Discovery, Alpha, Beta, Live)
- Ability to collaborate effectively within balanced teams
- Proficiency in UX tools such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin
- Knowledge of HTML5, CSS3, and JavaScript frameworks (React, Angular, NodeJS) is an asset
- Strong communication and presentation skills
- Ability to clearly explain design processes and solutions
- Strong interpersonal and negotiation skills
- Excellent analytical, problem-solving, and decision-making abilities
Nice To Haves
- Degree or diploma in graphic design; or related education in usability or human-computer interaction is an asset
- Accessibility testing is a plus
- Knowledge of HTML5, CSS3, and JavaScript frameworks (React, Angular, NodeJS) is an asset
Responsibilities
- Apply UX design best practices to develop high-quality, user-centered solutions
- Design for mobile-first and responsive environments
- Iterate designs based on feedback and insights
- Ensure alignment with accessibility standards and recognized design system principles
- Plan and facilitate user research and usability testing activities
- Translate research insights into actionable design recommendations
- Conduct activities such as: User interviews, Journey mapping, Persona development, Usability testing
- Produce key research outputs (scripts, synthesis, findings reports)
- Lead and support end-to-end service design activities
- Develop prototypes and validate solutions with end users
- Identify opportunities to improve user journeys and service interactions
- Contribute to continuous improvement across the product lifecycle
- Collaborate with cross-functional teams (Product, UX, Development)
- Facilitate communication between business and technical stakeholders
- Support Agile delivery using SCRUM or similar methodologies
- Provide design direction and clearly communicate concepts to stakeholders
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What This Job Offers
Career Level
Senior
Education Level
Associate degree
