Senior UX Designer

Walmart•Bentonville, AR

17d•$90,000 - $180,000•Onsite

About The Position

As a Senior UX Designer, you will lead the development and enhancement of user experience strategies by conducting comprehensive research, analyzing data, and synthesizing insights to inform design solutions. This role requires collaboration with stakeholders to align business goals with user needs, driving innovative interaction and visual designs. You will create prototypes, manage usability testing, and ensure design consistency across platforms. Your expertise will support the delivery of customer-centric products that optimize usability and engagement while fostering effective partnerships to achieve strategic objectives within a dynamic environment. The AI Assistance & Support team designs advanced AI solutions that enhance associate experiences across stores and corporate locations. Leveraging expertise in user experience design, stakeholder management, and user research, the team develops intuitive interaction models and customer journey maps. They utilize prototyping and AI systems to improve usability and foster innovation. Collaborating closely with business partners, the team translates research insights into actionable strategies that boost engagement and operational efficiency. Committed to delivering thoughtful, data-driven design solutions, the team supports business goals while elevating the overall user experience.

Requirements

Extensive user experience design experience: user research, journey mapping, and interaction design.
Experience in designing AI experiences, which can include AI platforms, multi-agent experiences, multi-channel AI experiences or AI assistants.
Proficiency in prototyping tools such as Figma, strong use of AI design and artificial intelligence systems in prototyping/building.
Demonstrated ability to manage and engage stakeholders through effective communication and partnership building.
Expertise in analyzing and synthesizing data from multiple sources to inform design decisions and improve user outcomes.
Strong skills in usability testing, iteration, applying user-centered design principles across platforms.
Ability to independently develop actionable insights and deliver scalable, consistent design solutions aligned with business goals.
Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

Nice To Haves

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
Driving product development in a user experience area
Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Conduct user research including interviews, surveys, and contextual inquiries to identify experience gaps and inform design strategies.
Develop and refine interaction designs and user journeys based on data analysis and emerging consumption trends.
Collaborate with stakeholders to align design solutions with business goals and communicate technical concepts clearly.
Create prototypes and detailed design specifications using tools like Figma, ensuring consistency with style guides and usability standards.
Lead usability testing, analyze feedback, and iterate designs to enhance user satisfaction and product effectiveness.
Manage partnerships and provide expert guidance to support business and customer needs.