Senior UX Designer, Agent Design

Workday•Boulder, CO

22h•Hybrid

About The Position

Join Workday's Connected Experiences Design team, where we are shaping the future of AI Agent for horizontal Self Service across Workday’s platform. Our vision is simple: create intelligent, trustworthy agent experiences that help people get what they need quickly, confidently, and with less effort. You will work across our Connected Experiences and Agent Factory teams, building world-class agentic experiences that span Workday's core entry points in web, mobile, and third-party integrations through Workday Everywhere. As AI continues to reshape how people interact with enterprise software, this team is defining how self-service agent experiences should feel across channels: clear, connected, dependable, and deeply useful. We're on a mission to make advanced AI capabilities feel intuitive and effective for millions of users worldwide. You'll join a customer-first organization where continuous learning is part of the everyday experience — through mentoring, coaching, and collaboration with talented teammates who share a growth mindset and a genuine passion for designing the right thing. We foster a fun, social working environment where you are encouraged to be your true self, and we back that up with competitive salary and benefits, including flexible scheduling and parental leave to support you at every stage of life.

Requirements

7+ years of industry experience relevant to product, UX, interaction, conversational, or content design
2+ years of experience building AI products or designing for AI-powered experiences
Experience designing conversational, assistant, or agent-based user experiences
Experience designing natural, task-oriented multi-turn flows, including fallback, repair, and recovery patterns
Experience defining end-to-end journeys for complex self-service or enterprise workflows
Experience partnering with cross-functional teams including Product Management, Engineering, UX Research, Accessibility, Technical Writing, and Design Systems
BA/BS degree in Design (e.g., interaction, graphic, visual communications, product, industrial), Human-Computer Interaction (HCI), Library Sciences, Computer Science (CS), or a related field, or equivalent practical experience
An online portfolio demonstrating simple, usable interfaces, strong systems thinking, conversational or agent-based interaction design, and your work process

Nice To Haves

Proficiency with Figma and modern design and prototyping tools, with experience using AI tooling such as Lovable, Cursor, or similar to create prototypes for generative AI experiences
Background in conversational design, content design, UX writing, voice design, or related disciplines, with experience writing and refining prompts, sample dialogs, response guidance, or interaction patterns
Strong Knowledge of core design system patterns, including A2UI usage and pattern library expansion, with experience defining, documenting, and scaling new patterns and reusable best practices
Demonstrated creative visioning ability, with a desire to internalize customer experiences and improve them through meaningful, user-centered design
Experienced in data-driven decision making, using research findings, customer feedback, and usability data to define quality standards for conversational UX, response behavior, and transparency
Ability to influence and communicate design rationale to senior leadership, building alignment on product strategy and experience direction
Understanding of enterprise software environments and the product development lifecycle, with the technical acumen to collaborate with engineers on implementation and understand LLM-based system constraints
A collaborative nature with strong communication skills, sincerity, and a desire to bring order to complex design challenges

Responsibilities

Leading the Self Service agent experience at scale for millions of users around the world
Defining conversational UX standards for agent responses, including formatting, length, clarity, tone, and data summarization
Designing natural, task-oriented multi-turn interactions that help users complete self-service goals with confidence
Designing and applying platform transparency patterns such as loading, progress, and "thinking" states so users always know what the agent is doing
Implementing soft refusal, fallback, and error handling patterns to keep users on track when the agent reaches its limits or safety constraints
Contributing to evolving AI Elements Guidelines, working with Engineering to ensure correct implementation in code
Collaborating closely with Design Systems teams to define, document, and socialize new agent patterns and reusable best practices
Applying and extending core A2UI patterns while identifying opportunities for library expansion to support emerging agent experiences
Creating and maintaining design guidance documentation for conversational UX, agent response standards, and cross-surface interaction patterns
Collaborating with the Accessibility team to ensure agent outputs are inclusive and compliant
Validating the agent experience across Web, Mobile, Slack, Microsoft Teams, and Workday Everywhere integrations
Partnering with UX Research on tone of voice testing, user validation, and release readiness
Attending Early Adopter customer calls and synthesizing feedback into design improvements
Tracking and communicating design-impacting bugs and reporting on UX health to VP and Senior Director level partners
Partnering with Product Management to define and refine Critical User Journeys
Collaborating with platform and orchestration partners on agent integration points, handoff logic, and end-to-end flow continuity
Setting and maintaining a high UX quality bar, including heuristic evaluations of LLM outputs
Contributing to Go/No-Go production readiness decisions as the voice of the user
Visualizing the end-to-end user experience and identifying core jobs to be done that expand the agent's tools, capabilities, and skills