Senior UX Designer
About The Position
Join Walmart as a Senior UX Designer to lead the development and enhancement of user experience strategies through comprehensive research, interaction design, and prototyping. This role requires collaboration with stakeholders to align business goals with user needs, leveraging data analysis and usability testing to drive informed design decisions. The successful candidate will independently identify solutions, influence technical outcomes, and contribute to scalable, user-centered design systems that improve customer engagement and satisfaction across digital platforms. This position demands strong communication skills and the ability to manage complex projects within a dynamic environment. About the team: The Omni Services Design team enhances customer and associate interactions with Walmart’s services by applying service design principles. They create seamless experiences across physical and digital channels, covering discovery, scheduling, check-in, service delivery, payment, and follow-up. Focus areas include pharmacy, optical, auto care, and home services. Their work spans Walmart.com, the Walmart app, in-store touchpoints, operational processes, and associate tools. By integrating customer insights, retail operations, digital product design, and service innovation, the team delivers user-centered solutions that shape the future of Walmart’s service experiences.
Requirements
- Agentic Design & Emerging Tools: Experience using AI and agentic tools to explore, prototype, and build new experiences—learning quickly and adapting as tools, patterns, and customer expectations evolve.
- Exceptional Craft & Service Design: Strong visual and interaction design craft with exceptional attention to detail, grounded in service design principles and an understanding of how experiences connect across digital, physical, and operational touchpoints.
- Fast-Moving Product Development: Comfort working in fast-moving product pods—prototyping quickly, testing experiences in flight, learning from real customer feedback, and continuously refining releases as they scale.
- Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
- 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
Nice To Haves
- Design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
- Driving product development in a user experience area
- Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
- Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
- UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area
- We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Conduct user research including interviews, surveys, and contextual inquiries to identify gaps and inform design strategies.
- Develop and refine interaction designs and user journeys based on data analysis and emerging user consumption trends.
- Collaborate with stakeholders to align design solutions with business goals and communicate technical outcomes effectively.
- Create prototypes and detailed design specifications adhering to user-centered principles and platform guidelines.
- Lead usability testing, document findings, and iterate designs to enhance user experience and product effectiveness.
- Build and maintain productive partnerships to support design implementation and continuous improvement.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
