Senior Utility Customer Service Specialist
City of Roseville•Roseville, CA
About The Position
The Roseville Utility Billing Department is seeking a detail-oriented, analytical, and self-motivated Senior Utility Customer Service Specialist. This role involves problem-solving, leading initiatives, conducting software testing, and troubleshooting issues. The ideal candidate will excel at providing exceptional customer service in a fast-paced, dynamic environment. Key responsibilities include supporting Customer Care teams, delivering training, resolving complex Utility Billing issues, and contributing to process and policy enhancements.
Requirements
- Two years of increasingly responsible technical accounting experience that involved the processing of billing and provision of customer service.
- An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university, preferably in accounting, finance, or related field.
- Two years of related work experience can substitute for an Associate’s degree.
Responsibilities
- Support Customer Care teams
- Deliver training
- Resolve complex Utility Billing issues
- Contribute to the design and documentation of process and policy enhancements
- Conduct software testing
- Troubleshoot various issues
- Lead initiatives
Benefits
- $29- $41 hourly rate (dependent on experience)
- Opportunities to learn and promote
- Competitive vacation and sick leave programs
- 10 paid holidays and 2 floating holidays annually
- Up to 45 hours of personal leave per year, in addition to vacation time
- Bilingual pay opportunity
- Health and welfare benefits, with City contributions of up to $2,490 per month
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
